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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I understand your frustration. I've encountered similar cases before, and in ... 11 months ago
Unfortunately, we haven't received any response from the player or the casino... 12 months ago
We're in the same boat. I reached out to the casino representative to assist ... 12 months ago
We have decided to reject this case based on the reasons stated above and bec... 12 months ago
Dear ErikChristensen,I acknowledge your frustration and hope you find a suita... 12 months ago
Dear andandjonnyx,The casino's regulator made the final decision based on all... 12 months ago
Dear noworrestoddlers, I am very happy that your problem was resolved and you... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
Thank you for confirming. I acknowledge your emotions, but at least we were a... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
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