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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Thank you for the clarification. We have encountered similar cases in the pas... 1 year ago
It appears that this issue may have been resolved, but without confirmation f... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear Sofondaboyz, regretfully, we have to close this case as unresolved. Apol... 1 year ago
It appears that this issue may have been resolved, but without confirmation f... 1 year ago
It appears that this issue may have been resolved, but without confirmation f... 1 year ago
Dear andandjonnyx,I'm glad to hear that your issue has been resolved successf... 1 year ago
Unfortunately, we don't know what happened in this case and why the casino ha... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Hello SelectedNoob,It appears that the casino is unresponsive. However, based... 1 year ago
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