24betting Casino - Player's winnings were confiscated and the account was closed.

I am playing 24betting from past 2years and lost so much money but lost five months I won upto 30lakhs and they give 10lakhs withdraw amount after that they have my account closed permanently for sure I am using only single account pls take the action against them and make me withdraw my money.

Dear mahendravkr886, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options: 

1) deposit problems 

2) withdrawal problems 

3) bet problems  

Click on the relevant button and input relevant details that bot asks. It is very fast and efficient. If you’ve already done so and received any kind of reply from the casino, please forward it to veronika.l@casino.guru and specify the ticket number.  

Thank you in advance for your reply. 

Best regards, 

Veronika 

So many times tried so many mails sent but no response from 24 betting management

Any response for my complaint so many times tried but no response showing like this

Veronika

Give your email address in the thread below and we will email you directly.

We will not comment on this case publicly for now.

regards

I send out all mails past three months there is no response from 24betting casino

That's why I complaint

24 betting will not reply because they have done fraud and cheated me there is no proof to justify them pls put this 24 betting into blacklist and help others to save the money from this fraud 24 betting casino company

If we are deposited money and lossing means they will keep quiet when we start winning and give withdrawal request they will give false reason and block the account such a cheaters

Dear 24betting Casino representative,

thank you for reaching out to us. My email address is veronika.l@casino.guru. Thank you in advance for your message.

Hi

Veronika

What happened about my complaint

Any response from 24 betting casino?

Any response about my complaint I hope pls solve my problem

Sir

we have already submitted our response directly to casino guru

regards

24 betting casino

I have not crossed any terms and conditions then why have you closed my account my total profit amount strucked in my 24 betting I'd

24 betting casino is trustfull that's why I will choose this and play and now your cheating my total profit amount

Dear mahendravkr886, we received some information regarding your case and currently our team is running an investigation. Please be patient, I will let you know about any updates. Thank you in advance.

Any update about my complaint

Hello

Mrs Veronika

What happened about my complaint is there any update

Thank you very much, mahendravkr886, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

hi

matej

any update

Hello mahendravkr886,

I am sorry to hear about your troubles. I am working on the case and trying to gather more information from the casino. Please be patient. I will write here when I come to some conclusion.

Dear 24betting casino representative,

I have sent an email outlining our position and opinion regarding this matter. Could you kindly review the email and provide a response? Thank you.

Any update about my complaint

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear mahendravkr886, 

I exchanged a few emails with the casino representative, and I am still waiting for the answer regarding my conclusion.

24betting casino team will not reply because they have done fraud and cheated me there is no proof to justify them pls put this 24betting into black list and help others to save the money from this fraud 24betting casino company.

If we are deposited money and lossing means they will keep quiet when we start winning and give withdraw request they will give false reason and block the account such a cheater's.

24 betting casino representative waiting for your reply

24betting casino representative

There is no proof to reply that's why didn't respond my conversation

24 betting casino representative

This is not justified pls give me my account back and my money

Dear mahendravkr886,

I kindly request your patience. I have already communicated our perspective on the situation to the casino. I understand that they require some time to determine their next course of action.

Sir is any progress in my complaint ..?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 24 betting representative waiting for your response?

Dear 24 betting representative this is not correct

Pls bring back my amount and my account I didn't use any multiple accounts and no other frauds I played genuine game pls bring back my account this is not justified

Dear 24 betting representative pls respond?

Hello matej any reply from 24 betting representative

No, the casino didn't respond yet. I hope you don't mind me attempting to find someone who can help. It is a long shot but it could bring some light into the case.

dear all

we are still examining into this case.

matej we have recieved your email, it is noted.

we will try to resolve this shortly.

we need a few more days

kind regards

Thank you for the update.

I am extending the timer for another seven days.

Thank you for your update I hope as early as possible pls resolve my issue

dear all

account is now unlocked, balance is restored.

customer is free to withdraw his funds

because of the sum involved it can not be withdrawn all done one go, because of banking limits, it will have to be done gradually.

but there is still a block on this customers account to make any bets, which will remain in place, and is the decision of our management team.

management team does not agree with your email matej, but sums are also too small to spend anymore time on this subject or long it out further.

we always say to customers, if we have made a mistake, then we will fix it.

we will not process the customers first withdrawal until the customer first confirms here in this thread that his account is now restored and accessible and he can submit withdrawal requests.

we then expect casino to close this complaint.

kind regards

Thank u sir

Dear matej and 24 betting representative

Now my account is opened and my amount also restored iam waiting my withdrawals thank u very much

Dear 24 betting representative

Pls my withdrawals also confirm as early as possible I know it's truly trusted app thank u

Dear 24betting casino representative,

Thank you for the update. I greatly appreciate your solution.

Dear mahendravkr886,

Please inform us when you receive the first payment. Once confirmed, we will close the complaint.

If you encounter any further issues, you can reopen the complaint at any time.

Dear matej

My first withdrawal done at yesterday thank you

I hope any further issues pls help me tq

Dear matej thank u for helping this case

Dear 24 betting representative

now my withdrawals accepting I know your are genuine site because I have done so many withdrawals pls see this situation not repeat in future

Thanking you

hi all

we are waiting for this complaint to be closed before we continue processing further withdrawals

kind regards

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, mahendravkr886, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Matej

Casino.Guru

We’ve reopened this complaint at the request of mahendravkr886. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

My withdrawals not accepting 20days completed

My last withdrawal date is case closing date

I hope pls solve my withdrawal issue and wats the reason

Dear casino representative,

Could you please explain what has happened?

Dear 24 betting representative

Waiting for your response

Dear 24 betting representative

My third withdrawal done today

I hope Pls don't delay my withdrawals

Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear 24 betting representative

Pls accept my withdrawals

Last seven months back, my withdrawals are continuously accepted... But why you did not accept my withdrawal now this time??? Please respond my query..... Why you are not replying???

Dear mahendravkr886,

Please confirm if you are still experiencing difficulties with your withdrawal and if the casino has not yet responded to you.

I would like to mark this case as unresolved, as this will have a significant impact on the casino's safety index on our website, given the amount of your winnings.

Dear 24 betting representative

I am waiting for withdrawal my money otherwsie pls respond? one month back my account and my money restored only three withdrawals accepted further withdrawals not accepted pls respond my conversation

Unfortunately, we don't know what happened in this case and why the casino has denied the withdrawals. Since the casino has remained silent on our requests, we have decided to close this case as unresolved, which will have a significant impact on the casino safety index. We can only hope that the casino will reopen this case and explain what happened.