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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
According to the latest message from the casino, we understand that this comp... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
After successfully resolving the problem, we will mark the complaint as 'reso... 1 year ago
I apologize, but without the message from eCOGRA, we are unable to proceed. T... 1 year ago
Based on the explanation provided by the casino, I am closing this complaint ... 1 year ago
I regret to inform you that we will be closing this complaint as it pertains ... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Dear cryptogeniusdice,You seem to have an obsession with comparing me to a fo... 1 year ago
Dear Stefania-Valentina,You informed us that the casino provided us with fals... 1 year ago
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