22bet Casino - Casino website seems to be blocked.

Novice

Public

2 years ago

OriginalTranslation

Good Evening. I have been playing at 22BET for a long time. I have not had problems in the past. For about 5-8 days I did not have access from the computer, and also I did not have access from the mobile with wifi, but only with the mobile data. Yesterday (August 16) suddenly where I was playing, it started loading hard, it took me offline 2-3 times, and at 14:30 the connection was completely cut off and since then I have no access at all. I have tried to connect to other mobile or computer devices, not to my account but generally to 22BET.COM, but in vain! Do you have access?

I also send mail for clarifications to 22BET.COM and while yesterday I received an answer to send them the user id, then they did not answer me again. and today when I send them mail again, no answer I have received from 22BET.COM

Thank you very much for the information.

Theodore. If you want I give you my cell phone.

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Petronela

Complaints Team Lead

Public

2 years ago

Thank you very much, Theodoros, for your reply. I have checked the website using the Greek VPN, and it seems to be working just fine.

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I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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Novice

Public

2 years ago

OriginalTranslation

Then can you become her? To hide from me but also from all the other Greeks? Give me my details and passwords to log in to my account, make a withdrawal, and never play MHN again at 22BET.

Let them try again to enter the website 22BET.COM, from Greece and tell us.

Thank you very much for the information

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Training & Development Specialist

Public

2 years ago

Hello Theodoros!

From now on, I will take care of your complaint. I would like to invite representatives of 22bet Casino into this complaint in order to help us resolve the issue.

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Novice

Public

2 years ago

OriginalTranslation

Also the website Ε.Ε.Ε.Π. https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm have 22BET.COM blacklisted since yesterday. How did you get in?

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Novice

Public

2 years ago

OriginalTranslation

I was informed from the website Ε.Ε.Ε.Π. https://www.gamingcommission.gov.gr/Forbidden-Black-List.htm

To make a complaint to 22BET.COM

So I will make the complaint to the Hellenic E.E.E.P. at mail info@gamingcommission.gov.gr

Thanks again for the service.

I am excepting news from you.

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Training & Development Specialist

Public

2 years ago

Dear Theodoros,

Do I understand correctly that you have submitted complaint with the Greek Licensing Authority of the casino?

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Novice

Public

2 years ago

OriginalTranslation

Yes correctly. I contacted them today, and they advised me to make this move, and I have done it kind of. I no longer know what the development may be, but you can not leave thousands of euros in a company, and suddenly disappear from the map of casinos.

The Greek VPN mentioned by your colleague does not work and does not display the 22BET page.

You can of course continue your research, and call 22BET representatives (If you find them)

Thank you very much for your effort and time.

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Novice

Public

2 years ago

OriginalTranslation

Good Evening. Do you have any news on 22BET?

Thanks again for the service.

I am excepting news from you.

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Novice

Public

2 years ago

OriginalTranslation

You do not have News but I have! What happens with 22Bet is unprecedented! Finally I was able to connect (in a way you did not advise me from here, but with (vpn application) the funny thing is that I made a withdrawal attempt, and in vain I waited for the code to come to my Smart phon. While for deposit everything works perfectly! !! (Newer in the next few hours!)

Also when I connect to 22Bet, (even before) strange things happen to my Smart phone, you go overboard, bluetooth turns on by itself, and many functions of my Smart phone do not respond (such as screen lighting, rapid battery loss and so on!) And also as it was natural from the moment I could not withdraw, that I had money in 22Bet, I played it and I lost it! ( I'll be back)

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Novice

Public

2 years ago

OriginalTranslation

I contacted them again today (via the application, and with VPN) and they told me theirs.

I will stop looking for the issue with 22bet.com/en/. I can not get an edge anyway, there is no way I can find my right from a casino !! I can not do it anymore, it is tedious and soul-destroying !!

Do you have any other advice for me?

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Training & Development Specialist

Public

2 years ago

We would like to ask 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

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Novice

Public

2 years ago

OriginalTranslation

Good Evening. I also connected today from this link https://22bets.me/el/

At the beginning he asked me to verify my mobile phone with an sms that would be sent to me. It never came to me.

I logged out and logged in again, without asking for a verification code a second time.

Thanks for the update.

I am waiting for the development

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Novice

Public

2 years ago

OriginalTranslation

Good Evening. I logged in today from this link https://22bets.me/el.

Suddenly the codes I said I was waiting for in the previous message came to me! I also made a deposit of € 10, played for a while and then made a withdrawal on the Skrill card. And how strange everything went well! ! I can not understand what is happening with this casino! Of course I read the New Cretan from cazino guru, as well as other players, but also the New score of cazino guru. Thank you very much casino guru.

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Training & Development Specialist

Public

2 years ago

Dear Theodoros,

Since we haven’t received any response from the casino regarding the issue, even after continuous efforts in contacting their representatives, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Since you've already informed us about submitting your complaint to Hellenic E.E.E.P. regulator, I would like to bring to your attention, that this casino is supposed to be licensed by the Curaçao license. It would be better to submit your complaint here at: 'complaints@gaminglicences.com'. If you would need any kind of help or advice on how to do so, please do not hesitate to contact me via my email address: 'martin.d@casino.guru'.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

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Head of Data & Complaints

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7 months ago

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

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22bet Casino

Casino representative

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7 months ago

Hello!

Thank you for your message. Do we understand correctly that the player access issues have been fixed and the complaint has been resolved? We always strive to provide the most comfortable and enjoyable gaming environment for our users, and your satisfaction is our priority.

Should a player have any further questions or require additional assistance, do not hesitate to contact us. Our support team is always ready to provide the help and information you need.

Thank you for choosing our casino and we wish you an enjoyable time playing our games!

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Head of Data & Complaints

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7 months ago

Dear Theodoros,

Can you kindly confirm if we can close the complaint?

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Head of Data & Complaints

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6 months ago

Dear THEODOROS,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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