22bet Casino - The player struggles to withdraw his balance.

Salve a tutti io ho effettuato delle giocate su 22bet ho effettuato dei prelievi per un totale di 2478€ i prelievi sono stati rifiutati dalla mia banca causa superamento soglia bonifici bancari sepa in entrata annuale quindi sono stati stornati, il sito mi continua a dire di contattare la mia banca che i bonifici non sono stati stornati ma la banca mi ha detto che gli storni sono già stati effettuati questa situazione si protrae per 19 giorni richiedo gentilmente aiuto.

Hello gsechi2002,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Is the withdrawal processed or still pending? What did your bank tell you when you contacted with this issue, do you have any official statement from them regarding this case?

Looking forward to your answer.

Regards,

Nick

Il mio profilo è verificato ed ho già effettuato dei prelievi, non so precisamente la data.

Il prelievo è stato effettuato ed inviato alla mia banca, ma io non ero a conoscenza di un tetto limite di bonifici esteri in entrata sulla mia carta, quindi per un totale di 8 bonifici sono stati stornati a 22bet. La mia banca l'ho contatta più volte e mi ha affermate che i bonifici sono stati stornati ho inviato anche gli screen della conversazione con la banca a 22bet per mail nella conversazione con l'assistenza. Hanno controllato e non risultano i bonifici stornati cosa impossibile poiché lo storno è avvenuto il 27 ottobre quindi 6 giorni fa. Ora richiedono un documento ufficiale che la banca ha effettuato gli storni, documento che io non posso fornire poiché la banca non può rilasciarlo poiché i bonifici sono stati stornati dal sistema. Io ho inviato la conversazione dove la banca mi dice che non può fornirmi questo documento ma l'assistenza mi dice che non possono aprire una pratica finché non ottengo esso.

Inoltre ora per aver richiesto piu volte il riaccredito dei soldi mi è stato bloccato il conto per ludopatia, io sono veramente sconcertato.

Dear gsechi2002,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. My only recommendation would be to try to contact the casino directly. However, please bear in mind that they are not obliged to keep this kind of information. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

Thank you for your message and we would like to clarify that you have withdrawn your funds and we would also like to clarify the situation regarding the closure of your account.

Your account was not closed because you asked for a withdrawal several times, but because of serious allegations you made about our company. We take the safety and well-being of our players very seriously, and any allegation of solicitation is of grave concern to us.

Our first priority is to look after the health and well-being of our players. As such, we have decided to temporarily close your account to prevent possible negative consequences. We are always ready to support players who are experiencing difficulties and provide them with the assistance they need.

If you have further questions or require support regarding your situation, please contact our support team. We are ready to discuss your situation in more detail and find the best solution for all parties.

We appreciate your contact and hope that we can resolve this situation in a favorable manner.

Dear gsechi2002,

Could you please respond to the latest statement from 22bet casino representative?

Dear Anonymized238,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.