22bet Casino - Player’s deposits have never been credited to her casino account.

Dear ruthhringngen94,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account or returned back to you.

Could you please advise if they were your first deposits in this casino? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No tht was not my frist deposit i have deposit before tht one it has no problem before its happening suddenly only

Dear casino guru i am talking with casino now pls gve me sometime if i can't slove thn i will need ur help

Thank you

I understand. If you wish, you can forward your payment receipts in the meantime to petronela.k@casino.guru. I will be waiting for an update patiently.

Hi i have mail u in gmail

Dear ruthhringngen94,

Could you please forward screenshots of all three payments from your internet banking? Thank you very much.

Dear casino guru team

I will send u my bank statement in gmail is tht ok

Dear ruthhringngen94,

Please forward a bank statement with all three transactions visible to petronela.k@casino.guru. Thank you very much in advance.

Hi i have send u my bank statement

Petronela

Yes that is the one i try to contact them but taking to much time to reply or contact me back

Thank you very much, ruthhringngen94, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank u

Hello ruthhringngen94!

I will take care of your complaint from now on. I would like to invite representatives of 22bet Casino into this complaint in order to provide us with an explanation and help us resolving the issue.

Hi martin wt happen if casino dnt reply

We would like to ask 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will further decrease the casino's rating and cementing their position in the lower ranks on our website.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

We apologize for the delay in responding. We have made additional checks regarding this situation and would like to share the information received.

As per the response from the bank, the funds amounting to 500.06 inr (BW/ML/22

4296949649 - 342037937) have been withdrawn and should have been returned within 14 working days. Based on this information, it is assumed that the situation has already been resolved.

We always strive to maintain a fair and transparent relationship with our customers and resolve such situations in the fairest way possible. Should you have any further questions or require additional information, please do not hesitate to contact us. We are ready to provide all necessary assistance and support.

Hello ruthhringngen94!

Can you please confirm if the funds in question have been withdrawn?

Thank you.

Dear ruthhringngen94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.