CBet Casino - Player's rollover requirement for withdrawal increased.

Dear Sir/Madam,

I'm writing to inform you about a recent issue that occurred.

I received a 100% bonus and 25 free spins.

I then tried to withdraw the balance of the bonus, but was required to wager a total of $15,000 first.

After using the 25 free spins, I played $300 with a bet of $10 in Sweet Bonanza. Fortunately, or so I thought, the game started a free round and I won $700.

After winning in the free games, I went to the withdrawal section to check if the amount I had to wager to withdraw had decreased. To my surprise, instead of having to wager $15,000, the amount had increased to $17,700. I contacted the support team but they were unable to help. They simply told me to keep playing. I have done some research and found that they have a mechanism in place that adds any suspicious bets to the rollover requirement for withdrawal. However, I can attest that there is nothing suspicious about a $10 slot bet. What I also found is that any winnings from the slot game are added to this rollover for withdrawal, preventing me from withdrawing my money. There is no phone number, email address, or any way to file a complaint to recover the money. Although it is not a large amount, I find this to be unfair. I kindly request your assistance. Thank you very much.

Dear fxthcc277,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which exact bonus you redeemed and played?
• Was it your first redeemed bonus in this casino?
• Have you saved any supporting evidence demonstrating the wagering increase?

Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Sorry, the first part was not understood.

Before making a deposit, I did all the necessary verifications, then made the deposit of $5000 and activated the 100% welcome bonus.

• Could you tell us which exact bonus you redeemed and played?

THE BONUS I GOT WAS THE WELCOME BONUS, 100% OF THE DEPOSIT.

•Was it your first bonus redeemed at this casino?

IT WAS THE ONLY AND FIRST BONUS REDEEMED IN C BET. (I WANT TO CLARIFY THAT THIS HAPPENED ON 9/23/2023 AT 00:58)

•Have you kept any supporting evidence to prove the increase in the bet?

YEAH. I HAVE THE EVIDENCE I will immediately send it to you by email.

Thank you very much, fxthcc277, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello fxthcc277,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I ask for even a compensation, for the time lost in addition to not being able to withdraw it later, like every game I lost the entire amount of my deposit when I could have withdrawn with profits.!

Unfortunately, the casino is unresponsive, preventing us from conducting further investigation. Your experience would only be logical if you had taken a sports bonus or a bonus for live games. Can you recall which bonus you had taken?

Yes the welcome bonus. That said I had to do a rollover. as explained above and in the photos. Every time he played, more points were added to the rollover, instead of subtracting

I attempted to reach the casino representative through Skype, so please remain patient.

He is already king. 1 month and 0 responses. Shit, that casino would have to restrict it. The truth is a shame.

We're in the same boat. I reached out to the casino representative to assist in setting up an account on our website, and he promised that they would respond to the complaints.

And here we are. I hope you don't mind if I close this case as unresolved. Maybe when the safety index of the casino drops, they will start responding.