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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, we don't know what happened in this case, and until we receive... 11 months ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 11 months ago
It seems that this matter may have been resolved; we will mark this case as c... 11 months ago
The casino representative provided evidence that the winnings were paid despi... 12 months ago
We are closing this case as rejected, as we believe that the casino acted fai... 12 months ago
Unfortunately, cslowe624 did not respond. However, we assume that he was able... 12 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 12 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 12 months ago
Upon reviewing the casino statement and the player's non-response, we have op... 12 months ago
Based on the casino statement and the player's lack of response, we have deci... 12 months ago
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