Our team
NEXT

Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

ico_compl_waitingico_compl_waiting3
ico_compl_waitingico_compl_waiting
172
210
316

Complaint replies by Matej Novota

English
Based on the reasons stated above, we are rejecting this complaint. 1 year ago
Unfortunately, we don't know what happened in this case, and until we receive... 1 year ago
Due to the aforementioned reasons, this complaint will now be rejected. Thank... 1 year ago
It seems that this matter may have been resolved; we will mark this case as c... 1 year ago
The casino representative provided evidence that the winnings were paid despi... 1 year ago
We are closing this case as rejected, as we believe that the casino acted fai... 1 year ago
Unfortunately, cslowe624 did not respond. However, we assume that he was able... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Upon reviewing the casino statement and the player's non-response, we have op... 1 year ago
Show More Complaint Replies (+10)
1...11 12 13...96
Go to pageof 96 pages
flash-message-news
Don’t miss any news from the gambling industry
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news