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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 10 months ago
After successfully resolving the problem, we will mark the complaint as 'reso... 10 months ago
Based on the recent statement from the casino's representative, we have chose... 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
Thanks for confirmation, I am closing the complaint. 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
After successfully resolving the problem, we will mark the complaint as 'reso... 10 months ago
Based on the reasons stated above, we are rejecting this complaint. 10 months ago
Unfortunately, we don't know what happened in this case, and until we receive... 11 months ago
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