Plae8 Casino - Player's winnings have been confiscated.

Use invalid lame reasons to confiscate winnings and not return deposits. They will just lock us our of the account and repeatedly use the same reason for not paying. i only play casino bacarata, deposited without taking any bonus. so how the hell opposite betting works for me. asked for proofs and they mute the livechat

Dear vincemd2,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm that you successfully passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Could you please advise when was your account blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there,

1. Yes passed the KYC
2. Yes, it was fine all long with few hundreds amount withdrawal
3. It was lock on 6 sept 2023

Was it your first baccarat session?

Could you please describe how you specifically place bets when playing baccarat?

My Baccarat session is somewhere from 4th to 6th of Sept before my account was lock.

I placed my bets base on the below, but it depends on the road.

1. Chase either banker or player "dragon" means continuously open the same till it lose
2. Following my strategy of PBPPBB
3. The pattern of the roads on possible outcome.

I was informed by Plae8 that I was defaulted for opposite betting, which it was not the case and not proofs was given to me for confiscating my winnings and deposits.

Thank you very much, vincemd2, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello vincemd2,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone.

As per checked with the relevant departments including provider side, we have identified this member has been detected opposite betting in DG (provider).

Kindly refer to the attached images from the provider.

Hope this clarified.

Thank you.

Dear vincemd2,

The casino has presented evidence suggesting that you and the other player were engaged in opposing bets. We kindly request your response to this matter.

Thank you.

Dear vincemd2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Matej,

I have never do opposite bets and dont understand the reason for this. cus I dont take any form of bonus.

Are the images provided relevant? dated 9 June. Bets amount $10?. Can PLAE8 explained on the 2 screenshots (2 white excel format with red box).

• showing 2 different players placing the same bets with $10 bets ?

Plae8, dont be shy to just log me out of your platform and give false evidence here. Grant me access and i shall give the real bets history. For god sake, how do you proof the chats are from provider and legit, looking more like an internal team.

Dear Plae8 casino representative,

Could you please provide us with the full log of the player activity? We would like to review it. (matej@casino.guru)

Thanks

We are now checking with the tech team and provider side to gather more information. Will get back here shortly.

Hello, is there any update?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Upon checking up internally, please find the hyperlink of the full log (101matches) of this particular player (cmlee225).

Also, referring to the cross-checking that tally with the 101 matches that this player bet on, 10 out of 101 bets were detected bet on the both sides. (refer to the attached image)

We have also talk to provider side about the justification of the wrongdoing of the player, please refer to the attached conversation. (refer to the attached image)

Meaning to say this member (cmlee225), login from different platform 

Example:

login to Plae8 betting in DG

login to xxbet betting in DG

and place bet at the same time but opposite.

Player ID below, are the same player but login and placing bet on different platform.

N7 ***98

K5 ***08

This is the information provided by DG (The provider) itself and they after the one highlighted to Plae8.

The provider also informed us that they obtained the data from another site too, however, due to discretion and confidentiality they are unable to provide which site and full username of the player.

As PLAE8 (the platform), we looked at the provided bet history, we noticed that the player's bets were quite consistent. and place bets at the same time but opposite. mostly on the "Player" outcome, and they chose either "Big" or "Small." The timing of bets and the IP addresses matched what we'd not expect from regular betting.

We understand that checking for abnormal or cross-betting can be tricky. Our initial decision was based on the information given.

We're open to a deeper analysis if needed. If you have specific things you think we should consider, please share them with us. We want to make sure our gaming environment is fair for everyone, and your input is important.

Dear vincemd2,

Can you confirm if you placed similar bets using a different account at a different casino during the specified time?

Hi Matej,

I did not.

The evidence they provided is fabricated. 99% of my bets are above $100. $10 bets are just a waste of time.

Dear vincemd2,

Your game log does not correspond to what you are saying. Unfortunately, we cannot verify the data from the casino, and we are missing the data from your account as well (screenshots, etc.).

In this situation, I would recommend you to contact the casino's regulator. I can gladly help you with that.

Hi Matej,

Thanks for your help so far. Matter of fact is whatever Plae8 so call proofs are fabricated and invalid. cus my bets are at least $100 and above. With $4600 in my account i win base on $10 per bet? logical ?

Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.

Thanks team and God bless.

Dear vincemd2,

As previously mentioned, I reviewed your game log and found it to be in contradiction with your statement: (99% of my bets are above $100. $10 bets are just a waste of time.)

Since we are unable to verify the authenticity of the log, we can only advise you to reach out to the casino's regulator.

I regret that we are unable to offer further assistance.

Dear vincemd2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Matej,

Already mention to you its a fabricated fake proofs. If you cant verify the so call proofs to be legit, you cant say its contradicting to my statements.

$4600 using $10 per bet? is this logical to you?

As mention in my last reply

Quote:

Moving forward, your team may consider to request player log in information to verify the authenticity of such shameless providers proofs, inorder to verify both sides. This will greater bring value to casionguru and your services.

Just hope your team can consider my suggestions in future,

Dear vincemd2 and Plae8 casino representative,

We have held two internal meetings to discuss this case. Despite the casino providing evidence that accuses the player of placing opposing bets on two different accounts (at different casinos), we would like to emphasize that, based on the game log, the player already had $3750 in their account that day, which they legally won. Therefore, the purpose of making five bets of $10 each to transfer money to another account seems unclear. The accusation of money laundering in this case doesn't seem to make sense, as we are dealing with a very insignificant amount of money compared to the rest of the balance.

Typically, opposing bets are made to legitimize money from gambling, but in this instance, we are only talking about $50.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We request the casino to respond to this complaint. We are extending the timer by 7 days (due to the holidays). However, after that period, without assistance from the casino, we will close this case as unresolved.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Matej