An Indian player had unresolved winnings from the casino. The player had placed a bet in a live casino game and won, but the winning amount was not credited to his account. He had contacted the casino and was told it was due to a technical glitch and the money would be credited within 24 hours, but it was not. The issue was escalated to the complaints team who contacted the casino representative. The casino acknowledged the issue and corrected it by returning the winning amount to the player's balance. The player confirmed receiving the money and requested the complaint to be closed. The complaint was successfully resolved.
4raBet Casino - Player's winnings remaining unsettled.
Amount: 10,005 INR
4raBet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
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11 months ago
Dear dhavalvasava1111,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 4raBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
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11 months ago
This problem occurred on the night of 04/12/23 (15:03:29 UTC)
In evolution game in live casino I placed a bet and the bet passed but the winning money has not been deposited. Unsettled
Evolution game number #15:02:01. I placed 10000 INR on player and won it 20000 INR... But winning amount not credited in my I'd.. total 10005 INR pending....
Evolution game say the game outgame should have already been reflected on our account....
When this was told to 4Rabat, it said that this happened due to a technical glitch.Later said that the money will come to your I'd within 24 hours.But the money has not come to my I'd yet. Till date 6/12/23
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11 months ago
Hello dhavalvasava1111,
Can you please advise what number did you bet on and which one was the winnings one? Based on the betting history provided it seems like you did bet 20 000 and won 10 000 therefore your balance of 10 000 is correct (previous balance 20 000, bet 20 000, win 10 000 and the final balance 10 000 seems to be perfectly correct).
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11 months ago
Evolution game number #15:02:01.
My starting balance was 10000 and bet placed 10000 and won 10000. So Winning amount unsettled..
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11 months ago
Hello dhavalvasava1111,
Thank you for the clarification. Is there any way to provide your before/after balance to see how much you exactly have before the bet?
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11 months ago
It s ok if I will show you deposit money history screen shot
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11 months ago
Also shere you pdf link 4rabet email deposit https://acrobat.adobe.com/id/urn:aaid:sc:AP:0da3b3ea-da50-41d2-b9fe-3c606b0d3b7a
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11 months ago
Hello dhavalvasava1111,
As it does not exactly show the balance you had before and after the betting, it would be best to get more information from the casino. I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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11 months ago
Hello dhavalvasava1111,
I am sorry to hear about your troubles.
I would like to invite the casino representative into the case:
Dear casino representative, could you please check the case and explain to us what happened?
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11 months ago
Hello Casino Guru team and Dear Dhaval Vasava!
It took us time to understand at which stage of the process there was a problem.
On this moment the problem were corrected by returning 20,000 rupees to the Player’s balance!
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11 months ago
Dear 4rabet casino representative, thank you for the correction.
Dear dhavalvasava1111, can you confirm if we can close the case?
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10 months ago
After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, dhavalvasava1111, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Matej
Casino.Guru
