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Casino winning amount unsettled.

Dear dhavalvasava1111,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 4raBet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

This problem occurred on the night of 04/12/23 (15:03:29 UTC)

In evolution game in live casino I placed a bet and the bet passed but the winning money has not been deposited. Unsettled

Evolution game number #15:02:01. I placed 10000 INR on player and won it 20000 INR... But winning amount not credited in my I'd.. total 10005 INR pending....

Evolution game say the game outgame should have already been reflected on our account....

When this was told to 4Rabat, it said that this happened due to a technical glitch.Later said that the money will come to your I'd within 24 hours.But the money has not come to my I'd yet. Till date 6/12/23

Hello dhavalvasava1111,

Can you please advise what number did you bet on and which one was the winnings one? Based on the betting history provided it seems like you did bet 20 000 and won 10 000 therefore your balance of 10 000 is correct (previous balance 20 000, bet 20 000, win 10 000 and the final balance 10 000 seems to be perfectly correct).

Evolution game number #15:02:01.

My starting balance was 10000 and bet placed 10000 and won 10000. So Winning amount unsettled..

Hello dhavalvasava1111,

Thank you for the clarification. Is there any way to provide your before/after balance to see how much you exactly have before the bet?

It s ok if I will show you deposit money history screen shot

Also shere you pdf link 4rabet email deposit https://acrobat.adobe.com/id/urn:aaid:sc:AP:0da3b3ea-da50-41d2-b9fe-3c606b0d3b7a

Hello dhavalvasava1111,

As it does not exactly show the balance you had before and after the betting, it would be best to get more information from the casino. I will now forward your complaint to my colleague Matej (matej@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello dhavalvasava1111,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

4rabet not give winning amount

4rabet is fraud they scam all time.. they will never answer

Hello Casino Guru team and Dear Dhaval Vasava!

It took us time to understand at which stage of the process there was a problem.

On this moment the problem were corrected by returning 20,000 rupees to the Player’s balance!

Thank you casino guru team and 4rabet

20000 INR credit in I'd

Dear 4rabet casino representative, thank you for the correction.

Dear dhavalvasava1111, can you confirm if we can close the case?

Yes please close my complaint...

After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, dhavalvasava1111, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Matej

Casino.Guru