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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Thank you for your understanding. I will await your update.I am closing the c... 11 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 11 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 11 months ago
Dear Wioletta3087,I'm glad to hear that your issue has been resolved successf... 11 months ago
Based on the previous messages, I assume this case is resolved. The player ma... 11 months ago
Dear 7deuce,I acknowledge your dissatisfaction with the casino money withdraw... 11 months ago
Dear patatouf73,I'm glad to hear that your issue has been resolved successful... 11 months ago
Unfortunately, the casino representative didn't respond within the given time... 11 months ago
Dear andandjonnyx,We have already discussed your issue in our internal meetin... 11 months ago
We are closing this case as unjustified based on the information provided.Tha... 11 months ago
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