FortuneJack Casino - Player questions fairness of games at casino.

Hi

I was exploring one of the oldest crypto casino websites FortuneJack and normally I play games like Dice/Mines and some others so i went and started to check them out on the site and what i discovered that 99% of them are NOT provably fair. They give you Client/Server seed but there is no way to calculate the result of your game. So i tried using third party ones like stake and some other ones and none of them gave me the same result. I went ahead and contacted support and they confirmed that for now they dont have a script to calculate the actual result of the game. Which means that all of their games that are advertised "Provably fair" are actually not fair at all and as much as we know they could be manipulating the outcomes.

I am attaching the screenshots of the conversation with support proving my point.

I am asking casino to provide script or third party website that can calculate outcomes of all the provably fair games that they have available in their casino.

Dear Blackbetty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were interested in these games?

https://fortunejack.com/crypto-provably-fair-games

Could you please forward me any other evidence confirming your claims? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

Yes correct, I am talking about provably fair games that you have linked. Normally casinos should provide script for all of their provably fair games so that every player can verify the result is fair. Their provider of provably fair games "Orbital" does not do that. They only provide script for one of their classic dice games but every other game is not verifiable. I asked support to provide me scripts and they confirmed that they don't have them and that their provider orbital also doesnt have them and will consider to make them in future. This is unacceptable for casino advertising provably fair games. Them not providing script to verify means that the outcomes of these bets could be manipulated. I am asking the representative of casino to provide these scripts for their provably fair games or stop advertising provably fair games overall.

I have forwarded screenshots to your email.

Thanks

Thank you very much, Blackbetty, for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Blackbetty,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

Hello everyone, 

Apologies for the delay in responding. 

We are informed about the case and are currently communicating with the OP. The problem has been resolved, and OP will confirm it shortly.

Cheers,

tokash

Fortunejack has provided necessary script to confirm that their cyber dice game is provably fair. They will be updating their site and providing scripts for all of their provably fair games in the coming days.

Thanks

Hello Blackbetty,

Thank you for the update. Can we now close the case?

Dear Blackbetty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the previous messages, I assume this case is resolved. The player may reopen the case at any time.