FortuneJack Casino Review

Show company details

Payment methods

Show all (17)

Withdrawal limits

Not Limited for BTC

Owner Nexus Group Enterprises N.V.

Established 2014

Estimated annual revenues

> $5,000,000

Licensing Authorities

OverviewBonusesUser reviews60Safety Index explainedDiscussion4Payment methods17

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FortuneJack Casino Review

This review examines FortuneJack Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. FortuneJack Casino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety. Read our FortuneJack Casino review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of FortuneJack Casino

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of FortuneJack Casino, we meticulously evaluated and analyzed the Terms and Conditions of FortuneJack Casino. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

Based on our estimates or gathered data, FortuneJack Casino is a medium-sized online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Based on our findings, no important casino blacklists feature FortuneJack Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

Taking into account all factors in our review, FortuneJack Casino has scored a Safety Index of 8.8, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of FortuneJack Casino

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of FortuneJack Casino during our review.

Player complaints regarding FortuneJack Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 262 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of FortuneJack Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Our database has a total of 60 user reviews of FortuneJack Casino, giving it a Great User feedback rating. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company information

FortuneJack Casino is owned by Nexus Group Enterprises N.V., and we have estimated its yearly revenues to be greater than $5,000,000. This makes it a medium-sized online casino according to our classifications.

FortuneJack Casino is licensed by Curaçao Gaming Control Board in Curaçao.

Payment options, withdrawal limits and win limits

FortuneJack Casino supports 17 deposit methods. This includes: Mastercard, VISA, Bitcoin (BTC), ApplePay, DASH, Zcash (ZEC), Dogecoin (XDG), Solana (SOL), USD Coin (USDC), Binance Coin (BNB), Polygon (MATIC), Google Pay, MoonPay, Litecoin (LTC), Tron (TRX), Ethereum (ETH), Tether (USDT).

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits	Win limits
Unlimited	EUR 300,000 per spin

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at FortuneJack Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at FortuneJack Casino, your account, withdrawals, or anything else. According to our tests and collected information, FortuneJack Casino has a good customer support.

FortuneJack Casino slots and casino games

Players can enjoy these types of casino games at FortuneJack Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Casino games supplied by 35 game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, iSoftBet, Playson, Amatic, Evoplay, Push Gaming, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Belatra Games, Relax Gaming, Betgames, Games Inc., Platipus, Fugaso, 1spin4win, Kalamba Games, Mascot Gaming, Netgame, LAMBDA gaming, Orbital Gaming.

FortuneJack Casino bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 8 bonuses from FortuneJack Casino, which are listed in the 'Bonuses' section of this review.

Note: Take a look at our designated FortuneJack Casino bonuses page for more details about this casino's bonus offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (17)

Withdrawal limits

Not Limited for BTC

Games
Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers
Show all (35)
Game providers (35)

CASINO SCREENSHOTS

Positives

Casino accepts players from many countries
Deposit, play and withdraw in Bitcoin
No withdrawal limits
Live chat support is available 24/7
Live dealer games are available

Negatives

Possible withdrawal fees
Casino has max win limit per spin

Interesting facts

Medium sized international casino
Players are able to buy cryptocurrencies in the casino directly to their account
The company focuses on both casino and sports betting

Author & Guarantor: Michal Knight Last updated: 05 Feb 2024 Anything incorrect or missing? Let me know

FortuneJack Casino bonuses

Browse all bonuses offered by FortuneJack Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of FortuneJack Casino

This is a place to share experience with FortuneJack Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Great

Rated by 60 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

jekamshy

Visitor

Poland

• 3 weeks ago

this casino has a disease of blocking an account when a player wants to withdraw his money, my account was blocked and refused to pay out the winnings, accused of creating a second account, this is how the casino constantly makes money, without providing any evidence, they refused to conduct a dialogue with me, they refused to return the deposited funds , be careful with these scammers

kbdallas22

Advanced Novice

United States

• 10 months ago

I only deposited once and actually was able to cashout first time playing here. Games RTP seemed high and fair. Was a bit nervous when i went to withdraw and was required to submit documents for KYC, but actually went rather quickly. I received my payment via crypto within about 6 hours after kyc process.

Fair Games
Good Bonus Program
Support was Helpful
Quick KYC

States has no KYC for crypto players but isn't true
Slow withdraws via crypto currency

PierreLuis

Novice

France

• 1 year ago

I hit a big win, they froze my account and refused to pay. Support says they need to check my docs for 18 working days that is total crap. Avoid this casino from a 100-kilometer distance.

FortuneJack Casino

Hello,

Sorry for the trouble you've had. Keeping our platform and users safe is our primary goal. Sometimes, this means extra steps, and we get that waiting can be frustrating.

To help fix things quickly, please share more details with us. This will let us understand and solve the issue faster.

Best regards,
The FortuneJack Team.

nikeeclipse

Junior Apprentice

United States

• 1 year ago

I have learned over the years to always be proactive when trying to gamble online and read reviews and threads on sites before signing up, but also to try and have my own experiences because sometimes you see things that only tell one side of the story.

I gave FortuneJack a try and deposited via litecoin after using my initial offer for free spins you need to make a deposit equal to your winnings to claim them. I made the deposit and a few more after that. Let me say that the game selection is insane, there are so many different providers and games its hard to pick slots to play which is a good thing. On top support being available 24/7 with questions and concerns.

After a few deposits I finally hit decently on a slot for 1500 and was ready to submit my first withdraw. After reading reviews online I was a little worried, and right after submitting my withdraw I got an email to do the KYC procedures, so I send in videos of me and my ID which was a simple process and then I waited not knowing what to expect. Well less than 24 hours later I got an email to confirm that my withdraw was me because I had used my phone IP instead of house IP, I confirmed and 30 minutes later I had gotten my withdraw as promised in my wallet. Overall I enjoyed this casino tons and wanted to make sure other people saw my review and gave them a chance because you won't be disappointed.

Quick Security Check
Quick Withdraw
24/7 Support
Insane amount of Slots to choose from

ScammedbyFortunejack

Unregistered user

United States

• 1 year ago

This site is the very definition of a SCAM!

My experience with these scammers:
1) I sign up under the impression I will get 100 *free* spins to verify my phone number and email. Then they say you have to deposit the an equal amount to what you've won in order to actually get the money.

2) I deposit the $20, but STILL don't receive my bonus money in my account. Support gives me the run around and doesn't fix it. Then I find out i can't take my money back because I need $150 minimum to cash out!!

3) I manage to get a win for $200 despite this. I try to cash out $175. I get an email saying my withdrawal will be delayed for a "security check". WTF!

4) NOW they say I have to verify my identity to get my money, despite them not caring who I was when I was the one paying them! NOW my identity is of great concern apparently.

5) I complete their ID verification crap successfully, thinking this has to be the end of fortunejacks games and excuses. WRONG!!

6) I get another email from these con artists accusing me of playing on multiple accounts simply because I'm using a VPN service, so my IP matches other people who also use the same VPN service. They say that this is the reason they will use to close my account and not pay out.

7) I explain to them about the VPN, and they just stop replying completely! They just straight up STOLE MY WINNINGS using some BULLS**T LIE about multiple accounts, because they know it is literally IMPOSSIBLE for me to prove them wrong!

Fortunejack is literally the WORST crypto casino you could ever ask for, DO NOT PLAY HERE UNLESS YOU ARE OK WITH HAVING YOUR DEPOSITS ACCEPTED BUT YOUR WITHDRAWALS STOLEN!! There are HUNDREDS of player reviews that will all tell you the same thing. Fortunejack are crooked thieves.

I "won" on a game

They don't pay you
They don't honor advertised bonuses
$150 minimum withdrawals
KYC requirements for withdrawals only, deposits accepted no questions asked
Baseless accusations of players having multiple accounts used as justification to steal from players
They are a failed casino that uses scams to make a profit

FortuneJack Casino

Hello dear user and Casino Guru Team,

Kindly ask the OP to provide us with the FJ username, it will help us a lot to speed up the process. We've already started investigating the case and we should be able to reply back with the official statement soon.

Cheers,

GoldenCe

Apprentice

Brazil

• 1 year ago

I receive the bonus but you cannot use it until you make a deposit equivalent to the amount won in the rounds and then still fulfill the rollover for the bonus will be 30x. Bonus funds cannot be withdrawn until this rollover requirement is met.

games are cool
jogos sao legais

there is no bonus to use without deposit
nao existe bonus pra usar sem deposito

pboyce1111

Advanced Novice

United States

• 2 years ago

Amazing. Withdrawals processed and sent within minutes/hours. Not days/weeks. Fair games I have won thousands and all has been played aid when requested. Feels like you are more at a real casino than an online one. BRAVO. CHEERS.

Fast paying
Friendly service
Cute promotions.
Good games
You can win and get your money

vakkoroma

Visitor

India

• 2 years ago

they give you confirmation free spins when you sign up and then they don't accept the currency you deposited and tell you that you made a deposit and canceled this bonus.

bad support
verify free spins cheating

kameda

Novice

Japan

• 3 years ago

I was able to withdraw money without submitting a driver's license.
Withdrawal support is very quick.

swarz1969

Visitor

Ukraine

• 3 years ago

Very professional Casino for new and veterans players of slot machines. Many best old games and added new slots for everyone types of players. Most promotions, bonuses for new client and Old games account. Nice supporters help you with any questions asked for him. No problem with withdraws, many options for pay your money to the account.

Perik

Visitor

Netherlands

• 3 years ago

I liked the interface. Everything looks good and fine, games are downloading fast and no help is needed. The support is really helpful. So I can recommend this place.

Safety Index of FortuneJack Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of FortuneJack Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

Low win limit: €300,000 / spin or game round

Complaints about FortuneJack Casino and related casinos (31)

31All3Opened1Not solved4Solved23Rejected

Complaints directly about FortuneJack Casino

Waiting for player to reply

5d 18h 35m 32s

Disputed amount: $30

Player’s deposit to casino is delayed.

The player from Louisiana faces an issue with a Solana deposit to Fortune Jack that has not been received after one day, despite Solana transactions typically completing in 1 to 2 minutes. They contacted support, who provided no assistance in locating the funds.

Read moreRead less

Submitted: 19 Dec 2024

Case opened Current status

Waiting for player to reply

3d 18h 7m 54s

Disputed amount: $34,738

Player’s account has been closed and winnings confiscated.

The player from Croatia requested a withdrawal from Fortunejack casino after completing KYC but was later informed that all winnings are canceled due to false accusations of multiaccounting. After withdrawing the deposit amount, the casino closed the account and stopped responding to communication without providing any proof.

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Submitted: 11 Dec 2024

Case opened Current status

Waiting for Casino Guru to reply

4d 0h 37m 41s

Disputed amount: 1,800 USDC

Player’s KYC verification has failed.

The player from Russia encounters issues with KYC verification after initially submitting documents for his account. Although he provided his national passport and live check, he receives an email stating that his verification has failed without an explanation. He is seeking clarification on why his verification was unsuccessful and the status of his funds.

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Submitted: 03 Dec 2024

Unjustified complaint

Disputed amount: $11,504

Player's account has been closed for alleged bonus abuse.

The player from Buenos Aires faced account closure after successfully completing a deposit bonus wager, which resulted in a balance of 11,504 USD. The casino claimed bonus abuse and stated that the real money balance had to be below 1 USD before wagering could start, which the player argued was not possible due to site restrictions. The player believed the casino's actions were unfair and sought to recover their winnings. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had utilized an unauthorized gaming strategy to manipulate the balance, leading to the rejection of the complaint.

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Submitted: 21 Oct 2024

Unjustified complaint

Disputed amount: 2,600 ₮

Player's account was blocked and his winnings were confiscated.

The player from Spain had his account closed by the casino when he attempted a withdrawal of approximately 2600 USDT. The casino did not provide any evidence for this closure, such as IP, country of connection, or mobile device used. The player was accused of having multiple accounts, linked to a wallet previously used by another account with sportsbook restrictions. The casino's security team found questionable gameplay, suggesting the player created a new account after restrictions. After reviewing all evidence, we concluded the complaint was unjustified as the casino acted according to its terms and conditions.

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Submitted: 23 May 2024

Resolved Our verdict

Case closed

Disputed amount: 2,000 ₮

Player's withdrawal blocked due to unusual betting and wagering rules.

The player from Spain had experienced difficulties with Fortunejack Casino. After he made a 3rd deposit, he was unable to place bets on sports. The casino had required the wager of the last deposit to allow withdrawal. Despite having met the wager requirements, the casino requested turnover for all deposits in the player's history, which hindered him from withdrawing his funds. The player's account had been fully verified and he had provided a detailed transaction history. Eventually, the issue was resolved after the player posted a complaint on the Bitcointalk forum where a company representative intervened and processed his withdrawal. Consequently, the player withdrew his complaint against the casino.

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Submitted: 07 May 2024

Player stopped responding

Disputed amount: $15,500

KYC related account blocking at Fortunejack.com.

The player from Norway had an issue with the KYC process on fortunejack.com. While he was willing to comply, attempts to arrange a suitable Skype interview had not been successful due to poor communication from the casino and inconvenient scheduling. Following this, the player's withdrawal request had been denied and the account was blocked. The player claimed to have had 5.08 Ethereum and about 450 USDC in his account with no active bonus at the time of the incident. Despite our attempts to mediate the situation, the casino remained unresponsive. We had advised the player to contact the casino's licensing authorities for further assistance. Due to the player's lack of response, the complaint was eventually rejected.

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Submitted: 17 Apr 2024

Other

Disputed amount: 1,250 ₮

Player's winnings have been confiscated.

The player from Finland had deposited 1250 USDT and had increased his balance to 3312.5 USDT. When he tried to withdraw, the casino required a KYC process. Afterwards, the casino claimed that the player's account was linked with other accounts and limited him to withdraw only his initial deposit. The player was aggrieved over the confiscation of his winnings, which amounted to 2062.5 USDT. The player had stated that he used a VPN and only participated in sports betting. The casino had refused to pay the winnings and had blocked the player's account. We, as the Complaints Team, had rejected the complaint due to a lack of insight into sports betting related issues and an inability to properly evaluate the casino's investigation results.

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Submitted: 15 Feb 2024

Unjustified complaint

Disputed amount: €289

Player’s account blocked and winnings confiscated.

The player from Mexico had been denied withdrawal, accused of having multiple accounts. After being asked to verify his identity and doing so, the casino stopped responding, blocked the account, and confiscated the winnings. The player had claimed to be the only user of his account and had no knowledge of the other accounts. The casino had provided evidence of multiple accounts linked to the player's device. The player had failed to provide a clear explanation for this. The casino had offered to refund the player's deposit as a goodwill gesture, which the player had reluctantly accepted. However, the player insisted on his innocence and later argued that he deserved all his winnings. The Complaints Team concluded the complaint with the casino refunding the player's deposit and recommended the player to consult the gambling authority that the casino was regulated by if unsatisfied with the resolution.

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Submitted: 03 Feb 2024