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Matej Novota

Head of Data & Complaints

matej@casino.guru

Matej Novota is Casino Guru's Head of Data & Complaints. He oversees the Complaint Resolution Team, ensuring smooth resolutions for player complaints from all around the world. Matej also oversees the Data Team in collecting, evaluating, and updating crucial casino-related data, shaping the internet's largest and most current online casino database.

Previously, Matej excelled as a software specialist and engineer. His journey with Casino Guru started when the database held only about 40 online casinos. Swiftly, Matej played a key role in creating a thorough online casino review process.

This process enables comprehensive ratings, reflecting the casinos' quality, safety, and player-centric approach. Over time, Matej refined Casino Guru's data-driven methodology, keeping the site's casino reviews unmatched.

For those looking to connect, Matej frequents major online gambling conferences in London, Malta, Amsterdam, Barcelona, Manila, Dubai, and Cyprus, staying updated on crucial industry developments, while fostering connections.

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Complaint replies by Matej Novota

English
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
Dear Recan97,I'm glad to hear that your issue has been resolved successfully.... 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
I have tried to contact the casino repeatedly but had no success. I'm afraid ... 10 months ago
Unfortunately, the player has not responded to our messages and questions. Co... 10 months ago
Dear Colinanthonyphillips,It's not that we lack authority here; the issue is ... 10 months ago
Dear Jackson696,The purpose of this website is to provide a third-party opini... 11 months ago
I want to point out that the entire issue was fabricated and the individual w... 11 months ago
I hope rmalise32 has reached out to the regulator. Since we can't confirm thi... 11 months ago
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