Jeetplay Casino - Player’s winnings have been cancelled.

After I won big they blocked my acount for 3 days and now saying I have cheated and all my money is with them

Dear Sumit,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their assistance in resolving this issue, but, before we do so, could you please advise which games you have been playing (live games, slots, or multiplayer)? Have you activated any bonus when depositing funds into your account?

Were you advised specifically which rule has been broken and why your winnings have been cancelled? Please forward any relevant communication to petronela.k@casino.guru.

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

I have attached all details at petronela.k@casino.guru. with all the proofs. What jeetplay casino did with me when I won a big amount .

I tried with slots ,jackpots ,live games and didn't took any bonus while my deposit I usually don't take bonus when I deposit due to wagering issues hope ull help me to get my money back

Regards

s***7@gmail.com

Thank you very much, Sumit, for all the forwarded screenshots and relevant communication. One last thing please, before we'll contact the casino, have you saved, by any chance, your game history before your account got suspended? Looking forward to hearing from you.

No I was not able to take game history screen shot they had withdrawn limit of only 50k in one time I was waiting that to b completed so that I can withdraw more but they suddenly freezeed my account

No I was not able to take game history screen shot they had withdrawn limit of only 50k in one time I was waiting that to b completed so that I can withdraw more but they suddenly freezeed my account

Thank you very much, Sumit, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hope I get justice thanks a lot for your support

Hello Sumit.

Sorry for the delayed answer. 

I would like to invite the casino representative into the case.

Would you please explain to us what happened and how Sumit breached the rules?

Yes even I would like to know what they want to lie now

Hi, player was found to be in breach of our terms and conditions and therefore his winnings were confiscated. When a customer signs up at any casino site they agree to abide by the site's terms and conditions and if they breach the terms we are within our right to act accordingly. This customer breached our terms many times, and got paid out numerous times before our department caught the customer in the act. His account is permanently banned because of this and the decision by management is final.

Could you please be more specific? If there is some evidence of breach please send them to matej@casino.guru

Thanks.

As jeetplay dosenot allow to withdraw more than 50k in one transaction and they complete the process in more than 48 hours in the meanwhile I tried my luck with rest amount which I had in my acount at times I lost and again I won process went on and twice I won big in lightning rollete big amount once x 300 Times the bet and once x 500 time the bet due to which I was with big amount about 5 lakh first then I tried my games in football studio in which I was winning and loosing and I was about to loose a lot I took twice or thrice big risk of about 2laks and I won and then when I had about 8 laks they suddenly blocked my acount and they should b ashamed of this if they can't pay wins to there players they should b banned from all online sites they are cheaters and if they are such a small online gambling site they should take a bowl and b a beggar than becoming dakaits

We would like to ask the Jeetplay Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Unfortunatelly, we didn't receive any evidence from the casino regarding the case in the given time frame.

There is no legal action on what we can do in this case. I am sorry.

Thanks a lot atleast u tried on players behalf to resolve the issue but as we knew that jeetplay casino is a fraud online casino atleast all players should know that .

So no other player gets cheated like I was very much disappointed by them

Hello Sumit.

After we talked to the casino, we have this information:

1. The casino believes that you breached their terms and conditions.
2. They cannot share with us any information about this breach.

After the last talk, we decided that the best what you can do in this situation (and the casino agrees with it) is to contact the casino regulator:

You can reach them via email: complaints@gaminglicences.com

or by Skype:

Go to Curacao Antillephone N.V. website (https://www.gaminglicensing.com/contacts/) and click on the Skype icon:

Please let us know when you file your complaint to the regulator.

I have filed a complaint now

Thank you, Sumit for filing the complaint. I am closing this complaint with a status: waiting on the regulator's decision.

Please reopen the complaint when you get the final response from the regulator and we will close the complaint accordingly.

Hello Sumit.

We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.

If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.

Thank you in advance for taking the time to reply.

Hello Sumit.

Could you please forward me the email you sent to the licensing authority? (matej@casino.guru)

Thanks

Dear sumitnayar237,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent all details required for above case please go through it

Thank you, Sumit for filing the complaint. I am closing this complaint with a status: waiting on the regulator's decision. (I tought that there is some development in this case however it looks like we need to wait a bit longer)

Please reopen the complaint when you get the final response from the regulator and we will close the complaint accordingly.

Dear sumitnayar237,
We hope you are doing well. We wanted you to provide an update regarding this case, which was previously marked as "Waiting for Regulator" on our website. Your complaint has now been automatically reopened, and we are eager to know if there have been any recent developments or resolutions since our last communication.
If the Licensing Authority has resolved your case and ruled in your favor, we kindly request you to update your complaint within the thread. Alternatively, if the ruling favored the casino, your input is equally valuable. We understand that some time has passed, but updating your complaint will allow us to take appropriate action, such as issuing black points to the casino in case the ruling is in your favor or warning other players and users about instances where the Authority supports the operator.
Thank you in advance for taking the time to reply.

Hello sumitnayar237,

Do you have any update regarding this case?

Unfortunately, we don't know what happened in this case, and until we receive some information from the player or the casino, we cannot proceed. We have decided to close this case as unresolved with the status: uncertain case.