22bet Casino - Player’s struggling to withdraw their winnings.

I made a deposit of 3172 pesos when I opened an account at this casino... first of all they indicate a deposit of 72 pesos to access the welcome bonus... when I check my homebanking they deducted 3162 pesos... of course I want to withdraw that money and I don't It allows me, it tells me an error that I have to withdraw in the same way as I deposit... I don't know how to do it since I deposited with a credit card... I want my money... I've been trying to communicate with someone for weeks... I want my money

Dear Melisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The casino does not offer me any alternative method to withdraw since I deposit with a credit card and when I want to withdraw the funds it asks me for the same method by which I deposit.

Have you been offered the possibility to place a minimum deposit using a different payment method, verify it and withdraw your winnings to it afterward?

They did not offer me anything... they do not respond to emails and messages either... I wrote to them several times from my account... and they do not respond

Dear Melisa,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Hi. We would like to clarify that our tech support has responded to you, here is the response: 

"Hello.

Dear user, thank you for contacting the support service of the bookmaker's office in Spanish. We inform you that the withdrawal of winnings is carried out by the same method as the deposit. If the same method you used for deposit is not displayed, then we recommend you to use alternative methods for withdrawal.

Here are the instructions:

Firstly, you must deposit using an alternative method that is suitable for deposits and withdrawals, and place a bet on the deposited amount with a minimum odds of 1.1. Then contact the Security Department by email, attach photos of your ID card, and proof of payment to the bookmaker using the alternative method, and indicate that you want to withdraw your winnings using the chosen alternative method. Withdraw funds.

Cryptocurrency and PayPal do not work as alternative methods."

Dear Melisa,

At some casinos, certain payment methods are only available for deposits or withdrawals. The casino's explanation seems reasonable, and in this case, the support team should help you make a minimum deposit using another method and withdraw the funds. I don't think the casino was trying to scam you; it's likely that the payment method just wasn't available for withdrawals.

Can you please let me know how you attempted to contact the support and what happened next?

Greetings!

Our support team is always ready to assist you and provide you with the information you need. Our professionals are on call to resolve all your questions quickly and efficiently. Don't hesitate to get in touch - we are here to help you!

It's been a year and they never tried to help me... they sent me some very confusing steps to follow... I had to ask the bank for authorization to send documentation by email... Thousands of steps to withdraw... ahhhhh but to deposit they make it easy for you right away... rubbish that casino

Dear Melissa,

I apologize for your negative experience, but as I mentioned, it really depends on the payment method you selected. With hundreds of payment methods available worldwide, it's impossible for casinos to accommodate all of them.

I am sorry, but we don't see the grounds in this complaint to request a refund from the casino. However, we understand that the situation you experienced was very unpleasant, and you may wish to mention this in a user review about this casino: https://casino.guru/22bet-Casino-review#tab=js-tab-reviews

Dear Melisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

How is there no basis for my complaint? Are you charging me????? How am I going to withdraw the profits if they require me to withdraw the same way I deposited? And I remind you that I deposited with a credit card... it is not possible to withdraw this way... I did all the confusing steps they asked me for and they sent me automatic messages... I'm not saying that they were going to scam me... but I'm sure They went around a thousand times to withdraw my funds... what solution do you want to give me if at all times you are in defense of the casino... if two years have passed, I don't understand what you're getting at? A refund?? Naaaaaaa that's it thanks keep scamming people... and I remind you that this casino has many complaints regarding what happened in my case... greetings!!

Dear Mellisa,

In most casinos, there are payment methods that can only be used for deposits or only for withdrawals. This situation may be particularly common in casinos that cater to players from many different countries, like yours.

Please review the casino's terms and conditions:

Withdrawals:All withdrawal requests are processed 24/7.

You can only withdraw funds using the same payment method that was used to deposit funds into your account. If you use various different methods to make deposits, withdrawals should be proportionate to the deposits made using any particular method.

All you need to do is make a minimal deposit with another payment method to verify that the payment method belongs to you, and then you can withdraw the winnings to this method.

I checked the deposit options, and the casino offers a wide selection of popular deposit methods.

We cannot penalize the casino for this issue because they did not gain any advantage over you. All you needed to do was choose an alternative payment method and make a minimal deposit.

Dear Melisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.