The player from Japan had encountered an issue while playing a game on the platform. He had been unexpectedly charged 4,000 yen twice during a single round of the game Pachinko, instead of the usual 40 to 400 yen. The Complaints Team had successfully resolved the issue with the online casino and confirmed the resolution with the player. The team then marked the complaint as 'resolved' in their system and encouraged the player to share his experience on Trustpilot. They reiterated their commitment to assist with any future casino-related issues.
K8 Casino - Player overcharged on a single round.
Resolved
Our verdict
Case closed
Amount: ¥8,000
K8 Casino
Safety Index:HighCase summary
Discussion
Public
Public
2 years ago
After successfully resolving the problem, we will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, soukata, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Matej
Casino.Guru
