22bet Casino - Player is struggling to pass the KYC.

I WOULD APPRECIATE IF YOU HELP ME .. I HAD BET 450€ TO 22BET I WON BUT THEY DONT GIVE ME MY MONEY I SEND THEM ALL THE DOCUMENTS THAT I HAVE BUT THEY DONT ACCEPT THEM I HAVE 1k NOW IN MY ACCOUNT BUT THEY DONT GIVE ME NEITHER MY MONEY BACK NEITHER MY DEPOSITS .. I DONT KNOW WHAT TO DO I WANT AT LEAST MY DEPOSIT BACK BUT THEY DONT DO MY IDENTIFICATION WITH ALL THE DOCUMENTS THAT I SEND TO THEM.. PLEASE I BEG FOR HELP.. THE DEPOSIT DID WITH MASTER CARD ..

Dear Alexandros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner, and it can take some time to collect and fully review all documents.

Could you please advise what documents you provided and when exactly? Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Alexandros,

Thank you very much for your emails. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of 22bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 22bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of 22bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello,

We are pleased to inform you that the player has successfully passed the verification process and successfully withdrew funds. We appreciate your tolerance and understanding in this situation. Should you have any further questions or require additional assistance, feel free to contact our support team. We are always here to help you and provide the best gaming experience possible.

Dear Alexandros,

Could you please confirm if you have successfully passed the KYC process and withdrawn your balance?

Dear Alexandros,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Based on the casino statement and the player's lack of response, we have decided to close this complaint as rejected.