The player from Greece had deposited €20, but it was never credited to his casino account. After a day of trying to contact support through emails and chat, he received no response. The Complaints Team had attempted to assist by requesting further information and communication regarding the payment issue, but the player did not respond to the inquiries. As a result, the complaint was rejected due to insufficient information for investigation.
Slotuna Casino - Player's deposit is uncredited.
Amount: €20
Slotuna Casino
Safety Index:HighSafety Index
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8.2
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Translation
I deposited the amount of €20, it was never credited to the page's account, I tried for a whole day to contact them, they never answered my emails, at one point I managed to talk to them via chat, but again no response.
Automatic translation:
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1 month ago
Dear kpxrdk27nd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
Was it your first deposit in this casino?
Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Dominika
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1 month ago
Translation
It wasn't my first deposit. I've made several. But lately this page has been full of problems. I spoke via chat with an employee but no results. He told me to wait for a response to my emails. You responded faster than they did.
Automatic translation:
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1 month ago
Dear kpxrdk27nd, I have not received any payment receipt or communication from you.
Please, could you clarify if you have tried contacting your payment processor regarding this issue?
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1 month ago
Translation
This is the payment. I have sent them an email and they have not responded.
Automatic translation:
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1 month ago
Dear kpxrdk27nd, please, could you clarify if you have tried contacting your payment processor regarding this issue?
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1 month ago
Translation
Yes, but I didn't succeed. Even to this day.
Automatic translation:
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1 month ago
Dear kpxrdk27nd, could you please share your communication with the payment provider? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
