Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
When reviewing and assessing The Pokies Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. The Pokies Casino has Very low Safety Index of 2.8, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full The Pokies Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Fairness and safety of The Pokies Casino
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our The Pokies Casino review, we carefully went through and inspected the Terms and Conditions of The Pokies Casino. We discovered some rules or clauses that were not to our liking, but on the whole, we find the T&Cs to be mostly fair. A rule that is unfair or predatory can possibly be used against players to excuse not paying out winnings to them. However, we found only minor issues in this casino when searching for unfair or predatory rules.
According to our approximate calculation or collected information, The Pokies Casino is a large online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention The Pokies Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, The Pokies Casino has attained a Very low Safety Index of 2.8. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Terms and Conditions of The Pokies Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of The Pokies Casino to be mostly fair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about The Pokies Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 7 complaints about this casino in our database. Because of these complaints, we've given this casino 5,491 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
The Pokies Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
The Pokies Casino has a Good User feedback score based on the 17 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
The Pokies Casino has estimated annual revenues higher than $5,000,000. Based on the revenues, we consider it to be a medium-sized online casino.
The Pokies Casino has licenses from licensing organizations in the following countries or regions: Curaçao (Curaçao eGaming), Philippines (PAGCOR).
Payment methods, win and withdrawal limits
The Pokies Casino supports 5 payment options. This includes: Bitcoin (BTC), Online bank transfer, USD Coin (USDC), Tether (USDT), Ethereum (ETH).
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
AUD 9,000 per day
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. You can find languages available at The Pokies Casino in the table below.
Language
Website
Customer support
Live chat
English
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We believe customer support is very important as it provides assistance should you encounter any problems with registration at The Pokies Casino, managing your account, withdrawals, or other matters. The Pokies Casino has an average customer support, judging by the results of our testing.
The Pokies Casino slots and casino games
The Pokies Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games from 49 game providers are offered. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Playson, ELK Studios, Evoplay, Push Gaming, BGaming, Wazdan, Booming Games, Tom Horn, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, edict, Platipus, Casino's Own Original Games, Swintt, Spadegaming, Apollo Games, Spribe, Gorillla Entertainment, TrueLab Games, Reevo, Mascot Gaming, Aristocrat, Onlyplay, Nucleus Gaming, Fugaso, Felix Gaming, Skywind Group, Peter & Sons, 1spin4win, Zillion Games, Popiplay, EGT Digital, Hacksaw Gaming, Netgame.
The Pokies Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from The Pokies Casino in our database:
100% up to A$500
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Established
2021
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of The Pokies Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Negative
Operates with a fake license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Important:
Very short or unclear Terms and Conditions
This casino has very short or unclear Terms and Conditions, which means it is not clear what rules should be followed when playing at it.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
Explore the game selection available at The Pokies Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 12
Not Available: 3
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 7
Not Available: 1
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Wanted Dead or a Wild
by Hacksaw Gaming
Book of Shadows
by Nolimit City
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Tombstone RIP
by Nolimit City
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Big Bass Bonanza
by Pragmatic Play
Game providers
Show all
(49)
Game providers (49)
Casino Bonuses
The Pokies Casino bonuses
Browse all bonuses offered by The Pokies Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by The Pokies Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
A$9,000
per day
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
AUD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Subpar
Average response time: 2m
Based on 6 tests
Date and tester
Response time
Rating
24 Apr 2026
Matej L.
2m
Good
27 Mar 2025
Martina B.
Not measured
Good
14 Jun 2024
Katarina D.
Not measured
Subpar
15 Jan 2024
Stefan M.
Not measured
Bad
21 Sep 2023
Kristina U.
Not measured
Bad
24 May 2022
Tomas K.
Not measured
Bad
User reviews
User reviews of The Pokies Casino
This is a place to share experience with The Pokies Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 17 users
Very positivePositiveNeutralNegativeVery negative
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Write a review
Casino Guru
We want players to understand gambling.
• 10 months ago
Well to start , licencing Claims for Curaçao and Pragco are FAKE. they claim Curaçao licencing under sublicence N.V #365/JAZ - not only did fhe Master licence expire 18 -Aug 2024, Curaçao scrapped fhe master/ sub licence system and replaced with b2b and B2c licences Pragcor Banned and ceased all offshore gaming.& licences December 15 2024. Claims of AUD is default/only currency also is rubbish,,
Currency Conversion Without Consent
scam
Fake Licence claims
Stay Well Clare of Digibrite S.R.L
• 11 months ago
Huge selection of pokies. I can play all the providers I can't play anywhere else (because Australia), not sure how they manage to do this.
I have made three withdrawals so far. The biggest one was $615 from a $60 deposit. Every single time the money is in my bank account in less than 12 hours, which is AMAZING for an online casino.
The Pokies Casino is pretty much identical to Royal Reels, which is a great casino.
Happy customer, keep up the good work The Pokies Casino!
Withdrawals to a bank account in under 12 hours
Push Gaming (I love Push Gaming)
No KYC or VPN needed
Very Generous Bonuses with realistic wagering requirements
Recently changed Pragmatic Play RTP down to 94.5% :(
Hacksaw Games all have lowered RTP 94.5%
• 11 months ago
A no KYC with no valid documents themselves refused to pay and closed my account over $400. I gave them every bank card they asked for, birth certificate, Medicare card, healthcare card, utility bill, 3 months worth of bank statements and an expired licence.
Good games
Refusal of payout
Slow communication
Account shutdown
• 1 year ago
Was great easy navigation easy to find games and fun to endless scroll to find a game and it has a massive selections of great games that won't disappoint
Fast withdrawls never had a single issue in 2 years of game play till December last year when I just havnt won a single thing in so many deposits not a single thing was my favourite site but it went down hill sadly
Went down hill in December 2024
• 1 year ago
- No vpn to play required - Always paid out, even 5k in 1 shot Neva with any issues - Mayb not live chat service but quick reply - If site shuts auto changes to next site - No lengthy drawn out verification process
Withdraw within few hrs
Can use payid
Pays out to Aus players
The more game providers added the less been winning recently
• 1 year ago
Used to be good, have had many payouts with them, 6mths ago something changed, owner or something cauz seems dodgy now, had deposits not credited, also had money taken from my bank in June but dated 29th Jan.. says everything is in AUD but you get charged Ludacris amounts to use credit card (says 3%) but deposit $100 an get charged $116 plus international transaction fee?!
• 2 years ago
Not sure why the pokies have bad reviews but I can confirm thepokies is def not a scam. I’ve cashed out plenty of times. You get your winnings regardless of the wait times. They aren’t strict with bonuses and you can claim as many as you want everyday. You also don’t have to verify yourself to cash out. I highly recommend them :)
No verification or many restrictions
Cash out times are different each time
• 2 years ago
This casino is a scam. I deposited $100 in total which has been confirmed by my bank and in which I have sent them a bank statement to confirm yet they continue to delay honouring their end of the deal, leaving me with no choice but to do a chargeback through my bank, making a complaint to the ACMA and writing this review. If you want to be scammed then they are really good at delaying everything just t get out of credited your account the payment you made to them. A COMPLETE SCAM AND WASTE OF TIME, DONT BOTHER.
Nothing
Take your money and don't credit your account
Delay any resolution to get out of honouring their end of the deal
Make up their own processes to suit what situation they are in.
A bunch of liars and scam artist.
• 2 years ago
The casino & games they offer aren’t to bad however the customer service is practically non existent. You can only contact them through chat which managed by a bot & human. In addition to enquiries via email I have flagged with them a few missing withdraw requests that have not yet been paid. They pass you on from one consultant to another which then in turn over and over explaining the same issue. There replies don’t even address the issue in my case providing the wrong dates that weren’t even in question to begin with. This process has taken all but nearly 83 days and still ongoing first raising with them on the 28th of February. I would have given a higher rating however this whole experience is appalling. If issue is resolved and my withdraws were paid then this review would have been totally different.
Good variety of games
Customer service is very poor and untimely
Website does not have a licence with the curacao gaming authority (even though website indicates)
Staff don’t really care
• 2 years ago
Use to be good but I think they must have changed owners recently. Few months back I won 100k and they paid me 9k a day for almost 2 weeks. It was on time everyday the withdrawal process took 6 hours. Now it's 5 days !! And my deposit of 200aud I made 2 weeks ago still hasn't been credited or refunded and they are avoiding contact with me. Thank God I won before they turned into the scum they are today. 5 days for what? It's the year 2024! Even 24 hours is too long for a gambler. So immoral . The only reason they delay is so that you lose your winnings. I'll never play with them again and everyone else shouldn't play for them either. Because then they will keep doing it and even worse is the fact that there will be more scum casinos just like them doing exactly the same thing like it's normal. Avoid at all costs! There are other casinos that u can withdraw in 30mins. Why waste your time with these criminals
Nothing anymore
Stolen deposit
Delayed withdrawals by almost a week
Impossible to contact live support
Immoral
• 3 years ago
Joined here recently after a friend told me about it and he collected $6,000 on two days running which was in his account within 3 hours and since joining ive had a $3000 and $600 withdrawals that I made and without having to submit all the usual verification rubbish that keeps getting rejected all the time by the 'licenced' casinos as they try their hardest not to pay you... just the same as my friend both times has been in my bank accounts inside 3 hours without any trouble whatsoever This place is the only casino Ive ever used that pays out quickly and without any of the usual hassles and I won't use any other casino again while pokies.net is around
Fast payouts
Simple deposits with payid
Great games selection
No messing around with withdrawal verification hassles that every other casino puts you through
Limited or slow chat customer service but generally you don't need them very often at all here
• 3 years ago
I have been using this casino for 5 months now and although my winnnings have not been anything major (not to be expected as I deposit small amounts infrequently), I have successfully withdrawn various amounts under $200 and because I use PAY ID to deposit, the withdrawals have all hit my bank account within 90 min of cashing out. I have a close friend who has withdrawn $2k in the same timeframe. For a casino not licenced in Aus, they paid no questions asked. GREAT
Fast Withdrawals
Simple layout for games
Huge library of games
Unable to save games to a FAVORITES list
Chatbot that struggles with basic commands
No personal NDB upon requesting with Agents
No option to view previous games, or deposit history
• 3 years ago
Besides it taking a few deposits I have 1500-1600 12000 2580 for little ones in between them and I have received every single cent of my winnings I can't fault the casino I think it's great that only takes 4 hours to receive your winnings is even better better
Fast payout
Fast to receive winnings
Received every cent
• 3 years ago
THE POKIES.NET:
Welcome to "FIGHTCLUB" same rules apply...? Do you feel Lucky?....Well Do yer..PUNK?!
THE POKIES.NET Seems like a REBEL underground casino den catering for REBEL GAMBLERS... those disgruntled by the short-comings of what the (corrupt) LEGAL market allows for…or prohibits.
Why can't those in Australia play games from many of the most highly rated providers like MicroGaming that even a lower economic country like New Zealand has FULL access to?!
Why can’t Australians have full access to ANY generous bonuses offered by online casinos?!
Because they are misleading, unfair and not gambling responsible?!.... Knock it off!
Really?.... Then why do some casinos still operate seemingly with impunity such as those like the few BIG Australian online betting agencies and RTG Casinos while others eventually just throw in the towel and have altogether stopped access?!
Along came ThePokies.net.
In short: Come HERE if you want a $10 No Deposit Bonus and to play games that include those from companies who have self imposed a GEOBLOCKED on their software. You can even play them generally without an effective VPN. Nevertheless, I strongly recommend you use one cos Government GEO-BLOCKING is catching up. Hence why you'll see ThePokies.Net change their URL regularly.
Here, you’ll find access to play a great variety of games from many providers including those who have Publicly declared in protest that they have withdrawn access to players from those countries with strict Gambling Acts and online GEO-BLOCKING (e.g Australia).
These include Microgamimg (No Megamoolah Jackpots etc), NETENT, Playtech, No Limit City, Pragmatic Play, ELK and many others.
There are also old classic games from providers such as Aristocrat who strategically do not allow those such as Australian based players to access their pokies online. How much I and many others would love for Aristocrat to have games like their LIGHNTING and DRAGONLINK pokies online!
BONUSES
Along with the $10 no deposit welcome bonus, there’s also the standard welcome percentage match bonuses.
Weekly on Fridays look in your REWARDS Section in your profile for $10 or $20 ND Bonuses once you become a depositing player. If there are none, there will be at least a deposit bonus match ranging from 75% to 200% with standard transparent conditions.
What’s the Catch?...
How can ThePokies.net allow players access to games that have been restricted by their software developers and providers?!
What’s the Chances of firstly winning at a casino where so far The RTP seems QUESTIONABLE and impossible to say with confidence that THE FAIRNESS of the software is or can be AUDITED, REGULATED and POLICED?!
Secondly, what’s the chance of walking away with your loot especially if you win BIGLY since any legal safety net becomes virtually obsolete given that you knowingly though perhaps unwittingly have waivered these safety net via participation?
Will they use against you the fact that you played a geo-blocked game and or used a VPN?
The company quiety promotes playing with a VPN to avoid Government GEO-BLOCKING Gambling websites.
Nevertheless as insurance, I suggest you ask operators:
Can I use a vPN? Will ThePokies.Net cancel my winnings cos I used a VPN and played on GAMES that are GEO-BLOCKED by software providers? Get the answers. Screenshot and save just in case.
So either The Pokies.net have acquired these games unlawfully and or illegally; or bought them outright quietly from the providers who have turned a blind eye to skirt local Gambling restrictions?
Whatever the case, chances of winning and succesfully withdrawing maybe… so far I enjoy my time there playing the games I love despite the winning and withdrawal rate percentage remaining at ZERO! ________________________________________________
I've Deposited here over half a dozen times $20-$100AUD. Each time my stay seems comparatively short and swift. Hence why the RTP here overall I surmise feels that its harder to win here.
But IF you win, with PAYID/OSKO you get that loot within 24hrs... according to many friends who have won there.
For me: no withdrawals...yet... so I cannot say whether they are FAIR when it comes to withdrawing.
WARNIG: I was banned from using PAYID due to my naivety... When using PAYID/OSKO, do NOT use words such as POKIES, GAMBLING, CASINO etc in reference or description. Thankfully they then introduced MASTERCARD/VISA.
Many of my friends have won 10s of Thousands which they withdrew the next day via PAYID and strongly vouch for them. For me the jury is still out… when I make a withdrawal I let you know! :)
Welcome $10 NDB
Play geoblocked games
withdrawal amounts can in your bank ac within 24hrs.
No definitive verifiable way to determine RTPs
Limited Bonuses made availble
• 3 years ago
The only casino I deposit often in. Apart from loving how they have loads of games to choose from and a variety of providers if you have a win and would like to withdraw the money is in your account the next day. I have had a few wins and the money is in my account the next day. My favorite provider is Aristocrat games.
Easy to navigate
I have not had any problems
Live chat is a long wait
Hard to get a human to chat with
• 3 years ago
ThePokies.net review by bevedken ThePokies.net Casino is an online casino that gives players from Australia and New Zealand the ability to play slots, table games, and more without needing a VPN. The casino is a home to multiple leading software platforms, such as Pragmatic Play, BGaming, Blueprint Gaming, Booming Games, Boongo, BTG, Nolimit City, Netent, Quickspin and various others.
Players at ThePokies have access to live games from the biggest provider evolution which is available without the use of VPN unlike most casinos out there. To be precise, the live dealer section includes Live Roulette, Live Baccarat, Live Blackjack and the ever popular "Crazy Time", among several other unique live games. As the games are broadcasted in real-time, live games enthusiasts can feel almost the same as playing in an actual casino.
The casino also boasts several mobile games available to play on the go! Players can simply log in through their mobile, smartphone and tablet devices to enjoy a selection of the casinos most popular games. No app is required, players can simply load up a compatible mobile browser and spin or bet at their convenience.
Best part is I always get my winnings in my account within a few hours!!!
I'm happy as and will keep on playing on here
Thanks to the team at thepokies.net
bevedken
Best variety of games , every game and provider I love and miss all reunited together in one casino!!
Customer support chat isn't directly available
• 3 years ago
I used the $10 no deposit bonus to try this casino and had the greatest time and quickly turned it into $960. I thought the selection of games was the best and loved playing the ol pub games. For some unknown reason most the money dissapeard and it's pretty much impossible to queary why thru the support chat. Other than that I love this casino and I'll definitely deposit into it and try again 1 more time
Great layout
Great selection
Not many bonuses
No live support chat just automated questions and answers.
Discussion
The Pokies Casino discussion
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