The Pokies Casino Review

The player from Australia had won $10,000 on thepokies86.net, but faced account suspension citing 'fraud' and was denied access to her winnings. Despite using her correct account details, access and documentation were denied after she requested a withdrawal. After an investigation, it was confirmed that a chargeback had been processed against one of the linked accounts, and the casino upheld its decision to close the account and forfeit the winnings. The complaint was rejected by us due to the player's serious violation of the casino's rules in several ways.

The player from Australia had claimed that $628 was inexplicably deducted from her account balance despite evidence from her betting history. The casino denied the issue and had ceased communication. We had attempted to gather more information from the player to better understand the situation and had offered to extend the complaint time frame. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia noticed that several deposits had not been credited to his casino account. The casino initially blamed the player's bank, but after he presented a statement, they admitted fault. The player did not receive responses from the casino for two weeks. We requested that the player provide bank statements to verify that the funds had not been refunded. Despite multiple extensions and requests, the player did not provide the necessary documentation. Consequently, the complaint was rejected due to a lack of response and evidence from the player.

The player from Australia had made several withdrawal requests a month prior, two of which, totaling $17,700, had not been received. Despite having provided all necessary information and having the transactions confirmed by the casino, the issue remained unsolved, and communication with their payment team had been unproductive. The player had kept a detailed journal of withdrawal requests and bank deposits, identifying two missing payments. We had reached out to the casino for clarification but received no response. Consequently, we had marked the complaint as 'unresolved'.

The player from Australia had waited for two weeks for a processed withdrawal that had yet to arrive. The casino also allegedly wrongly claimed that the player had canceled a $2,000 withdrawal. Despite several attempts from our complaints team to engage with the casino and resolve this issue, the casino failed to respond. As a result, we were forced to close the complaint as 'unresolved', which would negatively affect the casino's rating.

The player from Australia had faced an issue with depositing money at an online casino where he had been double charged. Despite multiple attempts by the Complaints Team to gather more information about the issue, the player had not provided the necessary details. As a result, we were unable to investigate further, which led to the rejection of the complaint.

The player from Australia had sought assistance with her locked casino account. She had reported that she had $1000 in real money in the account before it got restricted. The casino had claimed the account was closed due to multiple accounts under the player's name and that the account only had 16 cents when it was closed. The casino had been asked to provide evidence of the multiple accounts, but they did not respond further. As a result, we had been unable to resolve the issue and the complaint was closed as 'unresolved'.

The player from Australia had deposited money into pokies84 casino via a cryptocurrency transaction, but his account balance had remained at zero. He had provided transaction identification details for reference. We had advised the player to contact his payment provider for investigation, as the casino couldn't intervene in this case. We also recommended him not to deposit any more funds until the issue was resolved. However, the player failed to respond to our messages and questions, leading us to reject the complaint due to lack of further information.

The player from Australia had a pending withdrawal of $1000 and had also deposited $26 which hadn't been credited to their account due to the website experiencing issues. Multiple attempts to reach the casino's support had been unsuccessful and the player was seeking immediate resolution. The player had previously made successful withdrawals from the site and was fully verified. She had provided the Complaints Team with screenshots and email conversations with the casino. Despite attempts from the Complaints Team to facilitate resolution, the player had not responded to recent messages, leading to the complaint being rejected. The issue remained unresolved.

The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. We had advised the player to wait for at least 14 days after the withdrawal request before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. Despite extending the response time by 7 days, the player didn't respond to our inquiries, hence we were unable to investigate further and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him to wait at least 14 days for the withdrawal to process, and to cooperate fully with the casino. The player had acknowledged the advice and promised to confirm once he had received the money. However, despite follow-ups and a time extension by the Complaints Team, the player failed to respond, which led to the rejection of the complaint.

The player from Australia had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received at that time. The Complaints Team had explained that withdrawal processing could sometimes take up to 14 days due to various factors such as KYC verification or high volume of requests. The player later confirmed that she had received her withdrawal and we marked the complaint as 'resolved'.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received yet. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could occur due to unfinished KYC verification or a high volume of withdrawal requests. However, the player did not respond to the team's follow-up messages, resulting in the complaint being rejected due to lack of further information.

The player from Australia had had issues with two casinos, The Pokies and Royal Reels, as his $100 deposit via PayID had not been credited to his account. Despite having provided necessary documentation, he had not received any effective support or response. However, the issue had been successfully resolved as the player had confirmed receiving a refund. Consequently, we had marked the complaint as 'resolved' in our system.

The player from Australia attempted to withdraw 1000 and despite it being marked as processed, the funds have not appeared in the designated account. Additionally, the chat function has disappeared from the website.

The player from Australia had an issue with The Pokies Casino where his account became inaccessible after he won 50k and made a successful 9k withdrawal request. The player was unable to contact customer support. Despite our attempts to mediate, the casino did not provide any further evidence or response. As a result, we had to close the complaint as unresolved. The player's deposit of $250 remained unrefunded.

The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The Complaints Team had advised the player that withdrawal processing could take up to two weeks and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. They urged patience and cooperation with the casino. However, the player did not respond to further inquiries from the Complaints Team, leading to the rejection of the complaint due to lack of communication.

The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised her that delays in withdrawal processes were common and could be due to various reasons such as KYC verification or a high volume of withdrawal requests. They had recommended patience and full cooperation with the casino. The team had extended the timer for the player's response by 7 days. However, due to the player's lack of response, we were unable to continue the investigation and had to reject the complaint.

The player from Australia had submitted a withdrawal request less than two weeks before contacting us. The winnings had not been obtained up to that day. The player confirmed that his account was fully verified and he had previously received withdrawals from the same casino without issues. However, that time, he did not receive his winnings within the usual timeframe. We had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. We extended the timer for the player's response by 7 days, but the player failed to respond. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Australia had had an issue with an online casino where his deposit of 200 AUD had not been credited to his account nor refunded. After the player had provided evidence of the transaction and multiple interactions with the casino and our team, the casino finally credited the player's account with the deposit after 20 days. We marked the complaint as resolved in our system.

The player from Australia was experiencing difficulties retrieving his winnings of 514 AUD. He had attempted to reach out to customer support but received no response. Despite our efforts to understand the situation and resolve the issue, the player did not respond to our inquiries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Australia deposited $100 on 11th January using PayID and noted issues with the deposit process on the casino website. Despite the issue reportedly resolved, the deposited amount is yet to reflect in their account, leading to a failed attempt to address the problem through chat support.

The player from Australia had reported making a deposit which was not credited to their casino account. Attempts to contact the site through live chat and email over the past two days had been unsuccessful due to a high volume of inquiries. We had advised the player to contact their payment provider for an investigation. After several exchanges and the player providing necessary documentation, the casino eventually responded and credited the player's account. The issue had been successfully resolved.

The player from Australia had experienced a problem with the last transaction during multiple deposit attempts in a day. The player had been unable to reach the casino's customer service. However, the issue had been resolved when the funds were returned to the player.

The player from Australia reported that money had been deducted from his bank account but had not been credited to his casino account. Despite attempts by the Complaints Team to gather more information and extend the response time for the player, no response was received. Due to this lack of communication from the player, we were unable to proceed with the investigation and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player had reported that despite the casino processing the withdrawal, the funds were not received within the stated 24-hour timeframe. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved before this period, with the player confirming receipt of his winnings. As a result, we had marked the complaint as 'resolved'.

The player from Australia had experienced an account lock, with funds still in the account. The Complaints Team had reached out to the player for additional information to better understand the situation and potentially resolve the issue. However, the player did not respond to the team's inquiries. As a result, we had to reject the complaint due to the lack of communication from the player's side, which prevented us from conducting a thorough investigation or offering possible solutions.

The player from Australia faced delays in receiving her winnings which the casino had paid into a closed bank account. Despite the bank stating that returned funds should have been instant, after one week the player was still receiving conflicting information from the casino's live chat. The player also experienced a delay with a second withdrawal of $400 due to an issue with the casino's withdrawal system. The casino confirmed there was a temporary delay in their withdrawal processing system. However, the casino failed to provide satisfactory evidence regarding the player's refund, leading us to close the complaint as unresolved.

The player from Australia had reported that her account was permanently disabled without her understanding the reason. We, the Complaints Team, had reached out to her asking for additional details, but the player did not respond to our inquiries. As a result, we could not proceed with the investigation and had to reject her complaint.

The player from Australia had raised suspicions of potential fraudulent activity with an online casino. The Complaints Team had requested additional information from the player to further investigate the matter, including the player's account verification status, the nature of the winnings, and the current accessibility of the account. However, due to the player's lack of response to these inquiries, we had been forced to reject the case for the time being, as we could not proceed with the investigation or propose potential solutions without this crucial information.

The player from Australia had deposited $30 and won $600 at The Pokies Casino. After playing the wager to 100% and withdrawing $500, his account had been suspended without explanation. The player had stated that he had registered his account two weeks prior and had completed all necessary verification. The casino had claimed that the player had a previous account which had been closed due to disputed payments and chargebacks. The same bank details had been used for withdrawals in both accounts. Despite the player's denial of owning the previous account, the casino had provided evidence of the previous account. Consequently, we had rejected the complaint due to violation of the casino's terms and conditions related to multiple accounts and chargebacks.

An Australian player had won $9000 and encountered difficulty withdrawing because her old bank account details had been used by the casino against her requests. The casino's support had assured her that the winnings would be directed to her current account, but they were sent to the old closed account instead. Despite assurances that the issue would be resolved in 5-30 days, no progress was made and communication had been slow. The player had provided evidence from her bank that the funds had been returned to the casino, but the casino denied having received them. After a while, the funds were returned to her casino account and she was able to submit a new withdrawal request. The issue had been resolved after the player's persistent communication and the intervention of the Complaints Team.

A long-time player from Australia has encountered an issue where her account has been permanently restricted without a given reason, and she has a history of successful withdrawals. The casino account was reopened, the player had no funds in the casino account and the complaint was closed as "rejected".

The player from Australia had won $3700.00 at an online casino but found their winnings were missing. The casino claimed that the player had cancelled their withdrawal requests and used up the winnings, however, the player denied using their account during that period. We had asked the player to provide their account history and authorization journal for further investigation. Despite extending the response deadline, the player did not respond. As a result, we could not proceed with the investigation and had to reject the complaint.

The player from Australia had experienced a sudden restriction to his casino account while he had between $700-800 in it and a pending withdrawal of $1700. He was unable to locate the contact information for the casino. After a series of exchanges with the Complaints Team, it was revealed that the player had previously owned another account that was banned due to a chargeback issue. The player then opened a new account, which was against the casino's terms and conditions. Despite attempts to communicate and resolve the issue, the player failed to respond to further inquiries. As a result, the complaint was rejected due to the player's breach of terms and non-responsiveness.

The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. The player also reported that her account had been disabled due to alleged third-party deposits. The casino had claimed that the player had multiple accounts and had conducted a chargeback, which the player denied. The player admitted to depositing money into her friends' accounts using her payment method. We concluded that this action had breached the casino's terms and conditions, leading to the rejection of the complaint.

The player from Australia had used her husband's account for deposit and withdrawal activities at an online casino. The casino subsequently restricted the account and confiscated the funds due to a breach of their terms and conditions. The player had acknowledged the breach but argued that the casino should have issued a warning before taking such drastic action. However, we had explained that it was the player's responsibility to use only allowed payment methods and that the casino was within its rights to take the actions it did. Consequently, we could not argue in favor of the player and the complaint was rejected.

The player from Australia had been accused of fraud by the casino for using his partner's account to deposit money. After winning $700, his withdrawal had been returned to his partner's account. The casino had since permanently restricted his account and withheld his winnings. Despite the player's plea for a resolution, we found that the player had breached the casino's terms and conditions by using a payment method not in his name. As he was unable to prove ownership of the payment method or show approval from the casino for using a third-party payment method, we were unable to assist further. The complaint had subsequently been rejected.

The player from Australia deposited $80 to pokies.net and noticed that $83 was deducted from their bank account. However, the credited amount did not reflect in the casino account. The complaint was closed as the player stopped responding.

The player from Australia has been locked out of her account, preventing her from withdrawing her winnings. The player used a deposit method belonging to a third party which is a direct breach of the casino's Terms and Conditions, so we rejected the complaint.

The player from Australia had found his account permanently restricted and could not access his remaining balance of approximately $60. The casino had claimed the restriction was due to repeated chargebacks, which the player denied. The Complaints Team had asked the player about the KYC verification process and requested any relevant communication between the player and the casino. However, the player did not respond to these requests. As a result, we were unable to investigate further and had to reject the complaint.

The player from Australia found out upon withdrawal that their account has been closed due to alleged fraudulent activity linked to an unknown email. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia had deposited between $700-$800 and won $4,000, but her account was suddenly locked without any explanation. The casino had claimed her withdrawal was being processed, but she had not received her winnings yet. The player confirmed her account had already been verified and she had made successful withdrawals in the past. Despite numerous attempts to contact the casino, she received no response. The casino later joined the conversation, stating that her account was closed due to a chargeback from her bank. However, the casino failed to provide evidence to support this claim. The player denied initiating a chargeback and insisted she had received no refunds. The complaint was closed as unresolved due to a lack of evidence from the casino. The player was advised to file a complaint with the gaming authority the casino was regulated by.

The player from Australia unknowingly linked a friend's bank account to his casino account, which subsequently resulted in his account being restricted. He messaged the service to correct the mistake and is now requesting for his account to be unrestricted so he can play and withdraw his winnings. The player did not respond to our questions, so we had to reject the complaint.

The player from Australia had her account blocked without further explanation. We rejected the complaint because the player breached the casino's T&Cs by opening multiple accounts and also using the same payment method with related accounts.

The player from Australia ha been experiencing difficulties withdrawing his winnings due to ongoing verification. Subsequently, the account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Australia has been accused of committing fraudulent activity. The casino explained that the player had been banned for making a fraudulent claim with their bank regarding deposits made to the casino. The player was asked to comment on this, but there was no further reply from them. Consequently, the complaint was rejected.

The player from Australia had his account blocked and winnings withheld. The player admitted he deposited and played on an account that didn't belong to him, therefore we rejected his complaint as unjustified.

The player from Australia has been accused of opening multiple accounts. The casino explained the player asked her bank for a chargeback on her deposits, which the player confirmed. We ended up rejecting the complaint since the casino didn't respond further to our inquiry.