CBet Casino - Player's withdrawal has been stalled by high wagering requirements.

Hello. I deposited 5000 ARS into Cbet to be able to play with the bonus. I was able to win but it won't let me withdraw through any method.

It indicates that I should continue to play an amount of over 200 thousand ARS in order to make the withdrawal. I would appreciate it if you could provide me with a solution to withdraw my money. Attached is a picture of my problem.

It was a casino welcome bonus and the wager of this has been met 

Dear carolsanchez2013,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with CBet Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

• Could you please advise what wagering requirements have been associated with your bonus?
• Could you please clarify how much of your deposit have you wagered so far?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The betting requirements that were requested were bets of 500 pesos until 100% of the bar was filled.

more than the 5000 deposit

Thank you very much, carolsanchez2013, for your cooperation. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of CBet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello carolsanchez2013,

I am sorry to hear about your troubles.

I would like to invite the casino representative into the case:

Dear casino representative, could you please check the case and explain to us what happened?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curacao Authority (info@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (matej@casino.guru). I am sorry I could not be of more help on this occasion.

Dear carolsanchez2013,

We are extending the timer by 7 days.

Unfortunately, we haven't received any response from the player or the casino. Due to a similar previous case, we have decided to close this case as unresolved.