The player from Denmark didn’t receive a bonus, that the casino advertised. We rejected this complaint because we believe that the casino can decide who is eligible to receive the bonus.
Swift Casino - Player is complaining about a bonus.
Amount: 100 kr.
Swift Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Transferred $ 100 and was promised 100% on deposit and 50 free spins on book of death on first deposit, the one they chose to reject got neither free spins nor my 100% deposit, this is a scam company keep you from them
Automatic translation:
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3 years ago
Dear Anders,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem with the bonus. Even though I understand your point of view, the casino can decide whether they grant you the bonus or not. I checked the bonus T&Cs and I found out, that the bonus is activated by promocode ‘SWIFT’. Did you use this code?
If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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3 years ago
Translation
Hi, yes I used the bonus code SWIFT.
Edited
Automatic translation:
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3 years ago
Hello Anders,
I apologize, but we cannot punish the casino for not granting you a bonus. It is what it is - a bonus, a gift from the casino. And the casino can decide whether you are eligible to receive it or not.
I can only recommend you to check out some other casino, if you are not satisfied with this one. Please have a look here, and maybe you will find something interesting for you:
https://casino.guru/online-casino-bonuses
Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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