The player from South Africa is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Archibald,
Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have contacted your bank and requested a virtual card as it’s been recommended to you by the live chat agent?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela