Super Slots Casino - Player’s winnings haven’t been credited.

On June 1st 2021 @ Approximately 0400 to 0500 hours, i won the above amount at SuperSlots.ag Casino.

According yo thier computer system i never won a penny, yet i have multiple pictures to prove the legitimacy of my claim.

I have tried speaking with Representatives through live chat and also through there method of email cssupport@superslots.ag but to no avail, either will not even accept that my evidence is correct and wont respond at all from the email ive listed above.

Ive had numerous problem prior to the winnings regarding superslots.ag not honoring the Bonuses That they themselves advertise.

Ive done everything and some to come to a conclusion over the money won stated about, the bonus issues and the obvious unproffessionalism of 2 of thier representatives, one of them who sent me to find a account history link when no such thing existed and the other who promised compensation but recieved nothing.

Dear THTRYX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hello Petronela, i have a lot of supporting evidence, at least what i consider evidence (SuperSlots does not).

Also, i have evidence of blatent, rude customer service. In my case a representative sending me on a "Wild Goose Chase" when trying to find account history ( SuperSlots does not provide account history for its players ) that should have been my first warning but saw the reviews and joined regardless.

There is so much that is wrong with this site. But lets all agreee on one thing, IF i lost that $5,646.75 after a took those pictures, then why did I not qualify for the weekly 10% Bonus they advertise? Any money lost over $1,000 between tuesday and thursday will be paid out friday up to $250. They fail at that too. They have no account history for my play and its infuriatingthat they have as good of a review as they do. This place should have a below average reputation at best.

I tried uploading my documents earlier and they will not upload, ill send to your email last resort. Also, all these documents were sent to SuperSlots, they wont give them the time of day. I will uplaod documents regarding customer service in my next response. The pictures i took i believe are too high quality and i doubt the shots i uploaded right now will show. Fingers crossed.

The money deposited that day was $250 and i won all the money on Tiger Claw Slots.

Thank You.

Thank you very much, THTRYX, for all the screenshots. Could you please forward any relevant communication too before we'll contact the casino?

Thank you very much, THTRYX, for forwarding all the relevant communication. I have checked once again your screenshots from the play and would like to ask you if you've been playing blackjack at the same time as the Tiger's Claw slot machine?

Hello Ptetronela, thank you again for the quick response. When i deposited the $250 the firdt game i started playing was blackjack. I believe multi- blackjack but im not 100% sure. I had lost approximately $155 on the table and then went to the Lava Gold slot qnd lost down to $55.

It was at that point i entered the Tigers Claw slot and won all that money. Id like to add that winming that much at tigers claw iant umheard of. Ive taken a 100 bucks on mybookie and won $1500 in the matter of a houf or two.

I do absolutly see the relevance of your question and i tooo have no ldea why the address bar says blackjack and not tigersclaw along with tame id or gane number. Superslots was unable to give me a answer as well

Im sorry. I didnt qmswer your question. I was not playing vlackjack at the same time as tigers claw. Infact to my knowledge i never went back to the blacljack tables once i started playing slots

Sorry for the addons, i wanted to place this oddity on the record. My account was credit $40. No email or message for the reasoning. $40 just appeared. I did not deposit $40 either. Idk if thats some sort of "peace pipe over what happened here but in my opinion makes them even more guilty.

Thank you very much, THTRYX, for your replies. Could you please advise if you would be able to download or request your game history in Excel format?

Sure, i can contact super slots right now and ask for the history.

I do want to remind you that Superslots, or the representatives that represent Superslots have taken the stance that i never won nor lost the money in question. Its as if it never happened. I know for a fact that i won that money on Tigers Claw betting $12.50 per pull and eventually raising my bet to $25 and then $50 per pull.

I think we can both understand now why they dont allow players to loom at thier own playing history .

I will get that too you ASAP, or will give you the reason as too why i cant get it.

Ok so ill attach the screenahots of the short conversation. At first Rep Nala advised its my responsibility to track my own history, but that she will escalate the request and get my account history sent to me, to my email in 24 hours.

Starting from 05/25/21 to current.

Thank you very much, THTRYX, for the update. Looking forward to hearing from you.

Just a update, i never did recieve the account history i was told would be sent to my email.

Good Morning Petronela, hope your doing well.

I feel like i need to point out the elephant in the room and make it clear that i understand i wont be getting my money i won from superslots, nor will i be compensated in any way. Superslots has been dishonest from the get go and hipocrites who have failed to show any proof that my findings are untrue. Its been 10 days, plenty of time to make up a story to back whatever fairytale they want to impose on me and reality.

With that said im going to release a truth i was holding back as i didnt wanna show all my cards, however this doesnt effecf the case one bit, other then making superslots loom even worse. The money i had won was quickly lost at other slots.

How this effects me is simple. Superslots advertises a weekly 10% rebate for anyons who loses $1,000 plus in a given 4 day period, Monday - Thursday. %10 of $5,600 = $560 however its a cap of $250.

I wont recieve nor will i ever recieve that $250. Ive laid out all evidense to superslots none.

I do apologize for hding information back, my reasoning was honest, i wanted to see if they responded, if they would have brought up that i had lost it according thier account history which would backfire and catch themselves in a lie. Unfortuantly i dont see this going anywhere, but there rating derserves a steep drop, im talking steep. No legitimate site would not consider pictures and screenshots with exact date and time matching when the player says they won a certain amount of money. Superslots dossnt even consider it evidence. Yet i cant loom at my own account history, let alone have them send me my accouny history in 24 hours, btw thier own Admission which fell through.

In a couple more months, maybe 6 months, online reputable casinos here in the states will start popping up and things like this ans sites like superslots will be a thing of the past. That day coyldnt come any sooner.

Thank you very much, THTRYX, for your reply. I have checked the Cashback bonus rules, and this is what I found https://www.superslots.ag/weekly-rebate:

"The rebate is calculated on cash losses only.

The minimum loss required for the rebate bonus is $1,000.

The maximum rebate bonus is $250."

It means that if your substantial winnings have been lost they wouldn't entitle you to a rebate, only real money deposited and lost.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hi Petronela,

I wamted to update you on this complaint, i have closed my account permanently after acknowledging im in no bwtter position then when i started.

I hope that no other experiences this issue do to technicality like what has happened above. I mean seriously, how are some of these issues not apparent? I still have not recievef my avcount history and i closed my account 3 days ago.

I mean come on. Anyways, im playing at drake casino now, using your reviews and insight on where i play again and so far so good. Ive won $9,700 and am withdrawaling using bitcoin as we speak. Everyone at Drake is extremely nice and hope im not in for any suprises like superslots.

Please re-revuew this site, and just something i noticed, you have that superslots is Licensed in Panama but in the negative section explain that "No Gmabling License."

I wish you well but i truly think you missed soms key points in my complaint. So much was asked of me and i provided everything except when it came to Account History, and why do we think that is?? Because SuperSlots.ag was expected to show evidence that would only hurt them.

As of June 13th 2021, still no Account History recieved when evidence shows i was told by a rep and given 24 hours before i get it.

Thanks again

I would like to apologize for the wrong information on our website. We currently have over 3,000 casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task. Please accept my apology for the inconvenience and thank you for your help making Casino.Guru better. I have updated the review on our website https://casino.guru/super-slots-casino-review.

Once again, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place.

Sadly, there’s no other option for me just to reject this case as unjustified. Thank you for your understanding. I wish I could be of more help.