Hi. I signed up for Super Slots in February and liked playing on it. I quickly found their sister sites Wild Casino and then High Roller Casino. I like Dragon Gaming games so these were great fits for me. I even told some of my friends to use these casinos as I thought they were really great and paid out very fast.
Well the joke's on me. Over a month ago, I suddenly couldn't play any games, deposit, or withdraw. Despite having an account balance with thousands of dollars (not bonus funds) my account was limited and I received NO communication about it. Worse, I later learned SEVERAL of my friends I had recommended the casinos to experienced the same thing. This was for Super Slots AND any sister sites.
After a week of pestering customer support, I finally got an email asking me for KYC documentation. I complied and sent my documents. Then.... nothing. It's been almost A MONTH. I continuously ask support for an update on my account review. Every time, I get told "We'll contact you when it is finished." This is unacceptable. Thankfully, I am in a position where this money isn't absolutely necessary. But if I needed that money for rent, I'd be out on the street. Again, I will state that it is not bonus funds, it is thousands of dollars, and it has been like pulling teeth to even get them to initiate a KYC process and not just ban me and take my money with out any explanation...
Hi. I signed up for Super Slots in February and liked playing on it. I quickly found their sister sites Wild Casino and then High Roller Casino. I like Dragon Gaming games so these were great fits for me. I even told some of my friends to use these casinos as I thought they were really great and paid out very fast.
Well the joke's on me. Over a month ago, I suddenly couldn't play any games, deposit, or withdraw. Despite having an account balance with thousands of dollars (not bonus funds) my account was limited and I received NO communication about it. Worse, I later learned SEVERAL of my friends I had recommended the casinos to experienced the same thing. This was for Super Slots AND any sister sites.
After a week of pestering customer support, I finally got an email asking me for KYC documentation. I complied and sent my documents. Then.... nothing. It's been almost A MONTH. I continuously ask support for an update on my account review. Every time, I get told "We'll contact you when it is finished." This is unacceptable. Thankfully, I am in a position where this money isn't absolutely necessary. But if I needed that money for rent, I'd be out on the street. Again, I will state that it is not bonus funds, it is thousands of dollars, and it has been like pulling teeth to even get them to initiate a KYC process and not just ban me and take my money with out any explanation...