Super Slots Casino - Player's account has been confiscated.

This casino is fake. I have been depositing 3 years and I just wouldn't and they zeroed out my account.

Dear scorpgirly9,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Super Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is your casino account accessible to you? Can you log in?
• Have you contacted the casino and asked for assistance regarding the issue? What reply have you received?
• What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your balance with the help of a bonus? 
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Yes, I can get in and they are offering me 25 free spins. They claim i had 85 from bonus playthrough but I never had 85. It went from 2800 to zero. Then I was told I would receive the funds in 4 hours. That was a lie.

Dear scorpgirly9,

Please send me the communication between you and the casino regarding the issue so we may review it.

If there is any supporting evidence, such as your gaming history from the time of the incident, please request it from support and send it to me for review. Please understand that without supporting evidence we are unable to assist you.

My email is tomas@casino.guru I apologize for the inconvenience.

Thank you in advance for your reply.