Sunrise Slots Casino - The player's withdrawal is delayed.

I requested it withdrawal of $1100 on the 24th of January it was approved and I haven't received any money.

Hello Carolpank,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes I'm been verified and this is my second withdraw. It was used with real money.

Thank you Carolpank for the information provided. I will now forward your complaint to my colleague Veronika (veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Carolpank,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Sunrise Slots Casino representative to join the conversation and aid in the resolution of this complaint. Could you please provide an update on the status of the player's withdrawal?

Greetings all,

Just confirming that payment was sent via Bitcoin on the 21st of February, the transaction is showing as complete in Blockchain Explorer.

Best wishes,

Nick and Sunrise Slots

Dear Nick, thank you for the update.

Dear Carolpank, can you please confirm that you received your winnings?

Dear Carolpank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.