The player from Nevada requested a withdrawal a month ago and has faced extensive delays in receiving their approved payout. They have monitored the process through live chat but report that their VIP status changed, extending the payout timeframe, and despite surpassing the 20 business days, they have yet to receive their funds.
Sunrise Slots Casino - Player’s withdrawal has been delayed for over a month.
Amount: $2,110
Sunrise Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
0d 15h 43m 23s
Case summary
yesterday
Public
Public
6 days ago
I waited the 10 business days for he approval process plus the additional 10 days for the payout. Every time I do live chat they verify my crypto address and tell me they are expediting this for me yet here I am a month later with out my approved payout. Once the "algorithm" takes your VIP status away everything but your deposit is prolonged. When I made the deposit I was VIP4 meaning I would have my payout in 3 days once I requested a withdraw my VIP status vanished and now I have to wait 20 business days. Considering I have surpassed the 20 business days It gets very frustrating that I still do not have my approved payment.
Public
Public
6 days ago
Dear mwebb1980,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
