Sunrise Slots Casino - Player’s withdrawal has been delayed.

Approved for a 500 Bitcoin withdrawal and all I keep hearing from them is that their Bitcoin processors are severely delayed. Now they will not even respond to my emails. Do not send real money to this site. They will never pay you out if you happen to win!

Dear 88q88myr5r,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Have you been offered any alternative payment method to withdraw your winnings?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It has been processed inside of the account . The funds were removed including a management fee that was charged. I only want a Bitcoin payment. The site advertises specifically fast Bitcoin payments. I continue to receive advertisements stating fast Bitcoin withdrawals. They are maliciously and fraudulently encouraging Bitcoin deposits, advertising fast Bitcoin withdrawals and then refusing to honor that type of payout. The withdrawal was approved on October 30 and their terms of service promised a withdrawal within a ten day time frame. This is making me feel like I will never see the money. This site should be shutdown for their fraudulent activity.

Thank you very much, 88q88myr5r, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear 88q88myr5r,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Sunrise Slots Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Sunrise Slots Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

I have reviewed the situation and submitted a formal inquiry as to status of payment 88q88myr5r, hopefully I have further information shortly. If you could please confirm your Bitcoin address should it be requested it would be much appreciated.

Best wishes,

Nick and Sunrise Slots

I have provided my Bitcoin address multiple times. Am still waiting for my payment and it has been well past the timeline promised.

Dear 88q88myr5r,

Could you please provide us with your bitcoin address? I will hide it from the public for your privacy.

Thank you very much in advance.

Kind regards,

Stefan

Greetings all,

Just confirming that payment went out on the 29th of November to a Bitcoin address previously confirmed (on the 1st of November) and delivery has been verified in Blockchain explorer.

Best wishes,

Nick and Sunrise Slots

Dear 88q88myr5r,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received the Bitcoin withdrawal on the 29th of November and just noticed it earlier today December 6th. Thankful for the payout by Bitcoin although it did take an entire month.

Dear 88q88myr5r,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan