Lazybar Casino - Player’s account is closed with no reason given.

They closed my account without giving any reason and without warning. After contacting me on live chat I got information that "Administration decision" nothing more could be obtained. They blocked the account with active bets and funds in the account! They ask for data from the cryptocurrency exchange and confirmation of payment, screenshots from the exchange but they reject because there is no data there. (There is no data in cryptocurrencies!) Additionally, they demand evidence of savings and many other documents, contact is limited because I do not receive any emails, I have to reach out via live chat.

Dear 666yuhas666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you played - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Could you please advise which games you played - slots, live casino, sports betting, etc.?

• Sport betting

Did you pass the verification before you lost access to the account?

• Yes, but only ID and selfie.

Did you accumulate your winnings with or without an active bonus?

• I deposited this money. They were not from bonus winnings. I also didnt have an active bonus.

Thank you for your reply, 666yuhas666. Please understand that if you only placed bets on sports betting and your account has been blocked, the casino possibly detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.