PlayWise365 Casino Review

The player in India had faced withdrawal issues on the casino site. Despite the previously successful withdrawal of 2 lakhs, their next large withdrawal request of 3 lakhs had been stalling for two weeks with repeated communication that the bets were under review. The player then reported that their withdrawal was cancelled again and they were informed that their bets were still under review. We had attempted to contact the casino for further information about the investigation of the player's bets, but received no response. As the casino operated without a valid license and didn't refer to any Alternative Dispute Resolution (ADR) service, there was no gaming authority to turn to. We marked the complaint as 'unresolved' in our system.

The player from India had been experiencing repeated withdrawal cancellations by the casino. Despite having a verified account and a pending withdrawal, the player's attempts to contact customer services had been ignored. We had tried to mediate by contacting the casino and extending the resolution timer, but received no response. As the casino was operating without a valid license, we marked the complaint as 'unresolved' which might have negatively affected the casino's rating. We had advised the player to choose casinos based on their reviews and ratings in the future.

The player from India had deposited 5,000 through UPI, which initially appeared to have failed, according to customer support. Despite assurances that the money would be refunded, it had not been received back yet. The player then raised a chargeback request with his bank which resulted in the funds being added to his casino account. He later encountered issues with a blackjack game, suspecting foul play. The player was asked to provide evidence to support his claims. However, due to a lack of response from the player, we couldn't proceed with further investigation and had to reject the complaint.

An Indian player claims that the casino fails to deliver on their promise of processing withdrawals in 15 minutes, instead giving various excuses. After complaining and threatening to quit, the casino convinced the player to make another deposit promising a VIP manager would oversee the withdrawal which did not happen. The complaint was rejected as the player's withdrawal delay was unjustified and he never did mention gambling addiction or issues in order to exclude himself.