Sunrise Slots Casino - Player’s tournament winnings are confiscated.

Ok I won a Sunrise slots casino tournamefree weekly tournament and I won $700 and I deposited into the casino today late last night, today, lost it. Got my Appreciation chip THANKYOUVIP300 Lost that. I played a tournament I won $700. When I went to the my my account,they had already put $700 in my account. It said I had $700 and it was available withdrawal. I checked my messages. There was no messages in my account at Sunrise slots or any email About me winning the tournament or winning them some money in a tournament . So I decided to withdraw $400 and keep $300 in the account. I pressed withdrawal and it says everything‘s good. Your withdrawal is on the way I checked back about an hour later because you know I have to check casinos. I see all this stuff going on in my account and I’m like what in the hell is going on here, first of all I asked to withdraw 400 not 700 and the manager took all 700 of it I thought was weird and then I go to chat, and basically am im told that I needed to do a deposit Because I redeemed my appreciation ship before I won the tournament and that was a freebie… and you can’t have.. I don’t know can’t win a tournament after a freebie I guess. So I’m told that since he took the money, the manager already took the money he wasn’t able to put it back into my account since they don’t have it the power to put money into players account since they put $700 in my account today but they don’t have any way to put money back into my account I have that I download it and I’ll be sending that to you and everything. I’ve got all the information all that stuff. I’ll send you some attachments but ignored me and after all this stuff they completely screwed up I mean even the withdrawal I only asked to withdraw 400 and he withdrew 700. How can he do that , how crooked is this is absolutely the most crooked thing I’ve ever seen in my life you withdraw it and put it back into your account so I’ll send you the stuff. I sent you the chat from the original one that I was asking why he took out 700 when I asked for 400 and then this is what happened after and she said that I needed to make a withdrawal you can see it in the chat lies, and then the next Customer Service guy tells me That he looked at it and it says that I took too many free bonuses in a row and you can see my account I did not lie lie lie lie, and I got this text I sent to you so it probably won’t do anything, but it might help. I mean they’re being blatantly horrible they’re literally saying since I tried to withdraw and they took the money. They can’t put it back in my account literally said that.

Nicholas B****

********eal@gmail.com

Authenick1

Dear nicksrealdeal,

Thank you for submitting your complaint. I’m sorry to hear about the issue you’ve experienced with Sunrise Slots Casino. To assist you more effectively, I kindly ask for a few additional details before we proceed.

• Could you please confirm whether your account has been verified, and if so, since when?
• Was the tournament entry free, or did it require a deposit?
• Additionally, when was the last time you deposited funds into the casino?

Your cooperation is greatly appreciated, and I look forward to your response.

Best regards,

Nick