The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed that the payment was successfully received after 15 days. The Complaints Team marked the complaint as resolved following the player's update.
Sun Palace Casino - Player believes that their withdrawal has been delayed.
Amount: 150 USDC
Sun Palace Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.6
Sun Palace Casino has a Safety Index of 4.6, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Sensitive attachment
Sensitive attachment
3 months ago
Hlo Dear Sir/mam I request a payout from sun place casino but 8 days has been but my payment not receive I request a payout of 31/07/2024 150usdc via btc but still pending I contact them but they are repeat same answer plz help dear sir/mam
All history
07/13/2024, 4:47 AM
Coupon NWY25 requested
07/13/2024, 4:47 AM
Coupon NWY25 redeemed
$25.00
07/13/2024, 5:59 AM
Coupon Reversal Withdrawal Requested
-$984.15
07/13/2024, 5:59 AM
Coupon Reversal Withdrawal Approved!
-$984.15
07/13/2024, 6:34 AM
BitCoins Withdrawal Requested
-$194.00
07/13/2024, 6:45 AM
BitCoins Withdrawal Declined
$194.00
07/14/2024, 12:26 AM
Manager Deposit Requested
$984.15
07/14/2024, 12:26 AM
Manager Deposit Approved!
$984.15
07/14/2024, 1:03 AM
BitCoins Withdrawal Requested
-$180.00
07/14/2024, 1:13 AM
BitCoins Withdrawal Declined
$180.00
07/14/2024, 2:25 AM
CourierChk Withdrawal Requested
-$400.00
07/14/2024, 2:53 AM
BitCoins Withdrawal Requested
-$532.00
07/14/2024, 3:29 AM
BitCoins Withdrawal Declined
$532.00
07/14/2024, 3-30 AM
CourierChk Withdrawal
Declined
$400.00
07/14/2024, 3:32 AM
BitCoins Withdrawal Requested
-$232.00
07/14/2024, 5:06 AM
BitCoins Withdrawal Requested
-$400.00
07/14/2024, 10:11 AM
CourierChk Withdrawal Requested
-$407.00
07/16/2024, 12:51 PM
BitCoins Withdrawal Declined
$232.00
07/16/2024, 12:51 PM
BitCoins Withdrawal Declined
$400.00
07/16/2024, 12:52 PM
CourierChk Withdrawal Declined
$407.00
07/16/2024,
Promo Deduction Withdrawal
-$939.05
07/16/2024, 12:51 PM
BitCoins Withdrawal Declined
$400.00
07/16/2024, 12:52 PM
CourierChk Withdrawal Declined
$407.00
07/16/2024, 12:52 PM
Promo Deduction Withdrawal Requested
-$939.05
07/16/2024, 12:52 PM
Promo Deduction Withdrawal Approved!
-$939.05
07/19/2024, 5:19 AM make deposit
BitCoins Deposit Requested
$25.00
07/31/2024, 2:55 AM deposit credit
BitCoins Deposit Approved!
$25.00
07/31/2024, 4:33 AM make payout
BitCoins Withdrawal Requested
-$150.00
08/02/2024, 8:44 PM
Promo Deduction Withdrawal Requested
-$100.11
08/02/2024, 8:44 PM
Promo Deduction Withdrawal Approved!
Public
Public
3 months ago
Dear khanarslan0918,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Sensitive attachment
Sensitive attachment
3 months ago
8 days has been my account already verified they speak me you receive payout in 5-7 days
verified
Public
Public
3 months ago
Dear khanarslan0918,
Have you received your withdrawal from the casino yet?
Sensitive attachment
Sensitive attachment
3 months ago
No I not receive my withdrawal still process only but not receive in my wallet see screen shot
Public
Public
3 months ago
Dear sir/mam My payment successfully receive in 15 days yesterday on 14/08/2024 plz close my case and my case has been resolve
Thanku
Public
Public
3 months ago
Dear khanarslan0918,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
