Stake7 Casino - Player's deposit has not been credited.

Deposited today with usdt trc20 2 hours ago, 100 usdt was not credited to my account.

Dear koleou13, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

They didn't answer the emails from January 15th, and today I have a deposit of 104 dollars, they still haven't credited me

Οριστε μου εκλεισαν τον λογαριασμο.Ολοκληρη η συνομιλια.Mon 29 Jan, 19:48

Susasnne

Hello, how can I help you today?

tell your boss sos

If you don't credit me with the money today, tomorrow morning I will close the account in Greece, because you don't have a license. I will cause you a big loss. There are 2 deposits, today 104 dollars, and 100 dollars on January 15. I have filed a complaint with the guru casino, and negative review with the manual rating....and I continue.....

Susasnne

One moment please, I will check

my mother works there and will book you tomorrow

Susasnne

Can you please send me your proof of payment for the 2 deposits in question and your wallet address

Susasnne

So we can check it

ypi have all in your email

Susasnne

You can send the proof of payment via the chat here

from tomorrow I will close them in other countries as well. Do you have any idea what you are in trouble for, act fast.....I'm crazy

Susasnne

I will also close your account, thank you! In order to check your deposits

Susasnne

Please send us your receipt of payment and wallet address, should we have to return your deposit

Susasnne

Thanks and for the next deposit please plus your wallet address so that we can return it

The money was not credited to me, although they told me 24 hours

Please send me the proofs of the deposits as well as your bank statement starting from January 15. My email address is veronika.l@casino.guru. Thank you.

They put them back together

Dear koleou13,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru