Stake Casino - Player’s withdrawal is delayed after KYC process.

I've been put off by the KYC process for half a year, and although I finally completed all the KYC steps, I'm being told that my withdrawal isn't authorized. Even after reaching out for support, I haven’t received any response at all.

Dear 4sq5hpbt5v,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Could you please specify when you contacted accounts@stake.com?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please list which documents you provided for verification altogether?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear 4sq5hpbt5v,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.