The player from Austria wishes his deposits to be reimbursed since the casino doesn’t hold an Austrian License. After a closer examination, we ended up rejecting this complaint as unjustified.
Stake Casino - Player requests a refund of deposits.
Amount: €22,650
Stake Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Dear ladies and gentlemen,
since I recently found out that online gambling is strictly forbidden in Austria, except for Austrian licensed providers, I would like to file a complaint that this was not pointed out when my account was created.
I visited the casino for the first time on May 31, 2021 and since then I have made deposits and played again and again, making a very high loss. So I applied for self-exclusion.
After my research I lost almost €22,000 at Stake although it is not legal in Austria.
Automatic translation:
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1 year ago
Dear zechner64,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casinos database which acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you and you are not entitled to any refund of your deposits. I can only recommend you to do better research next time and play only in the casinos licensed by the Austrian Ministry of Finance (Bundesministerium fürFinanzen, BMF) and the Austrian Tax Office (Finanzamt Österreich).
Please let me know, if there is anything else, I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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1 year ago
Dear zechner64,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
