HomeComplaintsStake Casino - Player claims the casino games are rigged.

Stake Casino - Player claims the casino games are rigged.

Amount: $200

Stake Casino
Safety Index:Above average
Submitted: 06 Nov 2024 | Case closed : 20 Nov 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

yesterday

The player from the United States believed that the games on Stake, particularly Plinko and Mines, were rigged, claiming unrealistic outcomes and having lost thousands of dollars. The Complaints Team had extended the response time by 7 days for the player to provide supporting evidence but received no response. As a result, the complaint was rejected due to a lack of information needed for further investigation.

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2 weeks ago

I was playing Plinko everyday on Stake. Pretty much the only thing I played there because the slots do nothing but take your money. But then I realized after counting 18 balls drop straight down the middle that this whole site is rigged. Maybe 3 or 4 in a row but 18 is ridiculous. In the Mines game you can change how many mines there are in every game. Countless times I place it on 1 mine and over and over again the first one I pick is the Mine. You have a better chance of flushing your money and finding it in the ocean than winning on Stake. Im down. Thousands of dollars gone on these thieves.

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2 weeks ago

Dear chacklerbro,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after you noticed the irregularities in your gameplay?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

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1 week ago

Dear chacklerbro,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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yesterday

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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