BiamoBet Casino - Player believes that their withdrawal has been delayed.

I withdrew 600 euros 2 weeks ago snd it’s still on my balance ! I was told I’d get it before the weekend it’s Friday evening and nothing ! There t&c states 60 minutes to 24 hours to process withdrawal I’ve waited 2 weeks and when I ask why it’s late they say they don’t have that information ! I’ve sent abt 5 emails and no reply , I’ve been a player here since 2023

Dear Jennings83,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi I’ve been playing at this casino since 2023 and yes it’s been 14 days since I withdrew as they cancelled my withdrawal for no reason and I had to withdraw again ! I was told I was getting it last Thursday-Friday but nothing and I’ve been told it’s approved but the withdrawal is still on my balance ! I’m being treated really unfair I’ve deposited a lot here

Dear Jennings83,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I’ve still received nothing but withdrawal is still on my balance my emails are being ignored and online chat keep saying there’s no updates my withdrawal is still under review apart from the times they tell lies and say I’ll get before weekend ! No has ever helped me in 2 weeks ! They keep closing chat on me

Thank you Jennings83 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Jennings83, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear BiamoBet Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Jennings83 can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thank u Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They sent me an email saying my funds were sent out , then said I have to wait 5 days to process buts it’s now 8 days and still no funds more lies ! I’ve waited over 5 weeks now

Dear Jennings83, do you have any updates after you received the email saying your withdrawal was processed?

Still nothing just more lies nearly 2 weeks since I had that receipt from them ! They keep saying wait a little longer but it’s 6 weeks since I withdrew !

Hi guys right I messaged my old vip manager on telegram abt my withdrawal and she’s said that she can’t help as she’s not my manager anymore but I can become a vip at neonix casino but it’s weird because now biamo site is down so I’m thinking there closing biamo and using there sister sites instead !!! Someone needs to investigate these casinos NEONIX , WILDWILD CASINO , ROYALSPINS CASINO , FLASHDASH CASINO ,BIAMOBET ! I have proof there all connected too !

Dear Jennings83, I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia