The player from Austria has requested a withdrawal less than two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
SportEmpire Casino - Player’s withdrawal has been delayed.
Amount: €1,000
SportEmpire Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello,
I will be delayed at the payout!
I deposited 3x € 50 without a bonus and with the last € 50 I was a little lucky and was able to win € 1300! From there of course I tried again and lost 300 €!
At 1000 €, put the emergency brake in and should fit!
Then went into the payout and have been waiting ever since.
Payment request was on November 14th, 2020!
Lt. You only have to verify the terms and conditions from a payment amount of € 2300 but of course I did that at the request of the operator!
What is actually suspicious, I can still cancel the withdrawal and it is still pending.
That despite repeated inquiries !?
I ask you to put some pressure on here!
Thank you in advance
Say Alexander
Automatic translation:
Public
Public
3 years ago
Dear Alexander,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that you’ve received a confirmation regarding your account being successfully verified?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hello, I told the Live Chat yesterday that I would submit a complaint to you here!
Lo and behold, today the payout was approved ... But it's strange ...
So everything is in the green
Thank you anyway
Kind regards
Alexander
Automatic translation:
Public
Public
3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Alexander, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
