The player's unable to verify his account as the casino is non responsive. The complaint was closed as the player stopped responding.
SpinGenie Casino - The player's unable to verify his account.
Amount: 12 R$
SpinGenie Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good morning, I received an email with an offer to register and make a deposit that would receive 108 free spins, but I didn't receive the spins, I can't use the deposited amount, and they don't validate my documents to withdraw my money from the app, no I can chat on chat no one responds and I can't speak on email no one responds.
Automatic translation:
Public
Public
1 year ago
Hello LEIDIANE,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinGenie Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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