The player from Austria had turned €60 into €811 on Spinbetter but faced difficulty withdrawing the funds via credit card or Binance. We advised the player to try alternative withdrawal methods, and after some communication, the withdrawal was successfully processed via Binance. The issue was resolved.
SpinBetter Casino - Player’s winnings have been blocked.
Amount: €811
SpinBetter Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Ladies and Gentlemen!
I won 811 euros from 60 euros by betting on Spinbetter. I deposited with a credit card, but "apparently" it was not possible to withdraw using the credit card due to problems. I then tried to withdraw something via Binance based on the provider's suggestion. This was "unfortunately" not possible either.
I suspect this is a scam and a system so that people might lose everything while the payout doesn't work.
Thanks in advance for your help!
Kind regards
Daniel ***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
6 months ago
Dear daniel.steinmair,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Could you please advise if you have been informed about any alternative method to withdraw your winnings?
- Was your account verified successfully in the past?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Translation
I'll try again tomorrow via Binance - suggested by the casino. For me, the more complicated option.
I'll try Rapid Transfer on Friday.
Communication so far has only been to say that withdrawals via credit card are currently not possible.
Everything was verified successfully.
Automatic translation:
Public
Public
6 months ago
Thanks for your reply.
Have you been successful with your withdrawal requests? Please keep me informed about any further developments.
Public
Public
6 months ago
Translation
After some emailing back and forth, it finally worked via the time-consuming payout via Binance.
Thank you!
Automatic translation:
Public
Public
6 months ago
Dear daniel.steinmair,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
