SpinBetter Casino - Player's promo code not working.

After submitting all documents and verifying my account the win200 promo code stated invalid

Dear pingwar2016,

Thank you very much for submitting your complaint. Although I understand your frustration, I would like to emphasize, that each casino has a different bonus policy and reward system, and they are allowed to decide who is eligible to participate in it and who is not. If you are unable to activate the bonus, you probably are not eligible for it for whatever reason, and there is not much we can do.

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Hello pingwar2016

Unfortunately, we're sorry to hear that the promo code didn't work as expected. We apologize for any inconvenience this may have caused. Please contact our support team on our website, and our agents will be happy to assist you in obtaining a working promo code as a replacement for the non-functional one. Thank you for your understanding, and we are ready to provide support at any time.

Best regards,

SpinBetter Support Team

Dear pingwar2016,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.