HomeComplaintsSpinBetter Casino - Player is complaining about a casino.

SpinBetter Casino - Player is complaining about a casino.

Amount: €40

SpinBetter Casino
Safety Index:High
Submitted: 25 Jan 2020 | Case closed : 20 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player didn’t enjoy playing at this casino. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

It's the worst casino I've had for 40 euros and no fun at all

Automatic translation:
Public
Public
4 years ago

Dear Katerina,

Thank you for submitting your complaint. I am very sorry to hear about your negative experience. I would like to help you, but could you please provide me with more information regarding your issue? Did you lose the money you deposited? Did the casino refuse to pay you out?

Thank you in advance for a reply.

Best regards,

Kristina

Public
Public
4 years ago

Dear Katerina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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