The player from Austria has deposited money into his account, but the funds were reversed. The complaint was closed as unresolved as we did not receive any respond from the casino within the given time.
SpinAway Casino - Player’s deposit has never been credited to his casino account.
Black points: 330
Amount: €951.29
SpinAway Casino
Safety Index:Above averageSafety Index
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7.4
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Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
I deposited with Litecoin, but the amount was not credited to my account. The reason for this was that the transferred amount was not the same as the deposit amount. After countless chat contacts and sending confirmations of the transaction and my BCT wallet address, I was assured that my money would be refunded to my BCT wallet. Today I haven't received anything. When I asked the support again, I was informed that the amount must have already arrived and a transaction ID was sent to me. Unfortunately, nothing has arrived and I am just put off and don't get a reasonable answer to my questions. Allegedly I would have been kept up to date, but I have not received any emails (not even in the spam folder) that were always mentioned in live chat.
Automatic translation:
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3 years ago
Dear Amuroso,
Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if you could contact your payment provider? Ideally, they should be part of the investigation.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hi,
I made the deposit via a wallet at Bitpanda and the transaction was confirmed, but as already written, money never reached my casino account. I don't know which payment provider will handle the payment at the casino.
Automatic translation:
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3 years ago
Thank you very much, Amuroso, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
We will now try to contact Spin Aways Casino and let them know about your issue.
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3 years ago
We haven't receive any answer yet. I'm extending the timer by 7 days. If the casino won't respond to us, we will be forced to close the complaint.
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3 years ago
The complaint will now be rejected as the casino fail to respond to us. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
