Spin247 Casino - Player’s withdrawal has been delayed.

Well, since December I have been trying to withdraw from 8,000 to 4,000 and from 4,000 to 991 and that's because the casino told me to take them out and I don't know that on Thursday I changed banks to GMB and today I changed banks again and nothing, so I want an answer quickly I have evidence where they only tell me and tell me but nothing

Dear jared15cadena,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have made several withdrawals, the bonus I used but nothing to do with what I deposited in the casino and I have made withdrawals since December and as I say they only update me yesterday I made another but then nothing is processed while the casino already has enough information about they lost me even a bank history

Could you please confirm that your account has been successfully verified in the past? Have you received any confirmation email from the casino or is it visible inside your casino acocunt?

If everything is confirmed and I received some emails where they asked me for documents but they are already completed, what I want is for them to pay me and I will stop playing because the truth is that I will be 3 months old and I have not received any response, with the chat I only send they say that the payment team had this and this pure pretext

I just got into my account and my withdrawal has not been processed yet, it is still waiting but nothing that I receive my earnings

Thank you very much, jared15cadena, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spin247 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

OK thank you

Hello, jared15cadena,

I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Spin247 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Spin247 Casino, could you please state the reason why the player's withdrawal has not been processed yet and when can he expect the payment? Can you explain to us the situation from your point of view?

Thank you in advance for providing the information.

I thank you and I hope the casino responds soon

We would like to ask Spin247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear jared15cadena,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I recommend you to file a complaint with the authority the casino is regulated by - Curacao. If you need any help, please contact me using my email branislav.b@casino.guru.

I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Greetings all,

Based on the email received from the casino, the complaint has been reopened.

"Dear jared15cadena and Branislav,

Apologies for the inconvenience caused as we were originally unable to process the player funds due to not having the CLABE code. We currently can see that the player has withdrawals pending with us via our new withdrawal method. We are working to get this paid to the player as soon as possible."

Dear jared15cadena,

At this point, I sincerely believe it should only be a matter of time before the payment comes to you.

I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as you receive the payment. I am setting the timer until the end of next week.

The casino only plays ignorant on Monday I had a talk with one of its supports and nothing It's been 4 days now and I don't have enough proof. Those 3 days are over. They just give me a long look. Look on your own, as I tell the casino, but I don't know for sure. They even asked me for valuable information.

But I do not have a payment and I do not have mail for parts of them

Dear Spin247 Casino Team,

Could you please look at the player's issue one more time and help us with resolving it? Can you provide us with an update?

Hey jared15cadena and Branislav

After reviewing the identification documents submitted to us, I am happy to say that we have accepted them, and applied them to your casino account.

We will begin to process your withdrawal, please be aware that we aim to process withdrawals for our depositing customers within 2 working days.

Should you require any further help or assistance please let us know.

Does that mean during these 2 weeks it will not be able to process? Or can you clarify a little more if you only talk about Saturday not Sunday?

Dear jared15cadena,

It means the casino verified your casino account 3 days ago. Since then the withdrawal process has begun.

Although it took long enough, please provide the casino with a few more business days to process your withdrawal.

Please let us know once the payment comes to your bank account.

We are looking forward to hearing from you soon.

Hello just to inform you that since Monday I received the deposit in the afternoon thank you

Great news! Thank you, jared15cadena, for confirming and for using the Casino Guru complaint resolution centre. I am very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Although I sincerely hope it will not happen, please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Thank you, too, Spin247 Casino Team, for providing information and for your cooperation.

Best regards,

Branislav, Casino.guru