The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received his winnings.
Spin247 Casino - Player’s withdrawal has been delayed.
Amount: €75
Spin247 Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Payment requested on December 7th. Was confirmed today 9.12 but has not yet arrived. Since it is a payment with Bitcoin and the amount should be in my account after a very short time, this was not the case as last time but took more than a month, I kindly ask for your help again. It cannot be that such a casino can violate its own Terms and Conditions and players are so perverted.
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2 years ago
Dear dodo123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. A successful withdrawal request does not guarantee a withdrawal will be sent. Sometimes casinos do a routine gameplay check before any withdrawal is processed and sent to you, which can cause delays.
It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
My withdrawal has been confirmed and the casino will inform you that withdrawals will be completed after 2 days. A withdrawal via Bitcoin doesn't take 14 days either, so I kindly ask for your help
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2 years ago
Translation
Please also note the last complaint against Spin 247 as the payout took more than 4 weeks, which is definitely not that normal for a casino
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2 years ago
Translation
I am politely asking CasinoGuru to close the case as I received my money today. I thank you for the help.
Regards
Domenik
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2 years ago
Awesome news, dodo123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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