Spin247 Casino - Player’s winnings have been reduced.

On the 15th of Aug I made a withdrawal of R700 it showed pending. Checking on it 29th Aug the total decreased to R492 and still pending. Why is it less now?

Dear Chanel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It was the first time I played on the 247spins, so it was the free spins that I received once I signed into the games. I played on the slots mermaid Kingdom where I won a substantial amount and I withdrew my winnings. I also deposited a R50 aswell. I withdrew my amount and requested for it to be transferred to my bank account.

I have checked the general terms and conditions, and this is what I found https://www.spin247.com/en-ca/support/terms-and-conditions/:

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially for No Deposit bonuses.

Could you please advise if you have received your winnings already? Thank you in advance.

No I haven't

My amount was R700 now it has decreased to R492. 11. That I don't get aswell, something don't sound right

Your winnings have been capped due to the maximum cashout rule related to Free Spins. Could you please advise if your account has been successfully verified already? Thank you.

Yes it has I've sent my ID as verification aswell

Thank you very much, Chanel, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Chanel,

I looked at your complaint and will do my best to help you. I would like to invite Spin247 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Villiam thank you, too you and your colleagues my issue has been sorted Ive just received my payment now. Thank you

Dear Chanel,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru